Area Manager

Area ManagerThe Area Manager is responsible for overseeing the daily operations of multiple restaurants within a designated geographical area. Their focus is ensuring operational efficiency, maintaining sales and profitability, compliance with policy and procedure, and leading successful company rollouts. This position is a leader who develops people and culture with respect to achieve operational excellence, be a part of the community, and create an atmosphere that celebrates individuality and relaxed human connection.Responsibilities (applies to all restaurants in designated area):Operations / FacilityCleaner / Safer / Better – maintain the highest levels in restaurant operations in hospitality, food & drink quality, cleanliness, safety, and compliance.Monitor and ensure the effective day-to-day operations of assigned restaurants.Conduct weekly visits that focus on the quality of restaurant operations, staff appearance, guest service, restaurant cleanliness, employee relations, and employee recognition.Conduct monthly meetings with restaurant management team to communicate operational initiatives in the market.Perform restaurant compliance audits on a quarterly basis. Address deficiencies in one-on-one meetings with managers, set needed action plan to fix deficiencies and schedule follow-up time as needed.Responsible for adhering to all safety procedures by creating a safety conscious culture. Communicates safety initiatives in business review meetings. Ensures compliance with all safety guidelines specific to the industry.Ensure compliance with company policies, local regulations, and health standards.Performance ManagementEvaluate and analyze key performance indicators (KPIs) to assess restaurant performance.Review weekly online schedules to ensure staffing levels are appropriate to ensure an excellent guest experience. Provide support and guidance to restaurant managers when scheduling concerns arise.Provide guidance and support to restaurant managers to achieve performance targets.Generate and analyze reports on restaurant performance, presenting findings to upper managementCollaborate with finance teams to develop and manage budgets for each restaurantMonitor and control costs to ensure financial targets are met.Use data-driven insights to guide decision-making processesPeopleIdentify development needs of restaurant managers thru ongoing internal succession planning.Oversee the training and development of restaurant team membersProvide guidance on improving skills and knowledge and abilities to enhance overall team performanceConsistently holds restaurant managers and team members accountable for team member performance.Communicate with Human Resources and Director of Operations General on all employee relations issues.Personally observe performance, provide direction, support, and follow-up to ensure restaurant managers address and correct concerns or deficiencies in a timely manner.Foster a collaborative environment among restaurant teams.Collaborate with cross-functional teams to implement company initiatives and projectsCommunity and Customer ServiceStay informed about market trends and competitor activitiesProvide insights and recommendations to adapt strategies based on market conditionsCollaborate with cross-functional teams to implement community marketing that aligns with mission & valuesCoach managers in Local Relationship Building / Community MarketingMonitor customer feedback and concernsImplement and coach strategies to enhance customer satisfaction and loyalty, including additional training and developmentCoach/train for excellence in execution in Food / Bar / Hospitality / Catering / Off PremiseNew Restaurant Openings (NROs) / Reopening Remodeled Restaurants (as applicable)Manage all operations related responsibilities for NRO's include the following: identify candidates for all restaurant manager roles; assist in recruiting efforts, provide clear communication to support departments for all store-opening needs. Provide ongoing communication on all new restaurant performance metrics to executive leadership team once the restaurant has opened.Coordinate with the Training Manager, training restaurants, and support departments to ensure management team members are properly trained for operational, administrative, and development functions.Collaborates with Training Manager and NRO trainers to properly train FOH and BOH with new hourly team members.Your Superpowers:Ability to have fun and embrace Pete's 10 Rules for living the Good Life!Ability to operate with the highest degree of integrity and professionalism.Ability to motivate, develop, and hold teams accountableExcellent written and oral communication, organizational & time - management skills. Demonstrated ability to manage a project to provide deliverables within specified timeframe.Strong functional kitchen, bar and restaurant operations expertiseAbility to develop content for presentation and ability delivery in front of a mixed audiencesPossess basic math skills and have the ability to read, process and communicate regarding financial statementsExcellent conflict management, problem solving, and relationship building skills.Ability to speak, read, follow, write, and comprehend instructions, correspondence, and policy documentsAbility to work effectively in a diverse workforceAbility to set goals and convert plans into actionMust safely operate commercial equipmentPosition may require walking, bending, twisting, reaching, stooping, kneeling, crouching, pushing, pulling, or moving objects up to 50 poundsMust be able to work a flexible schedule, including evenings & weekendsReliable vehicle, valid driver's license, clean driving record and up-to-date auto insuranceFeathers in Your Cap:2+ Years Multi-Unit Management5+ Years Restaurant Management RequiredBar / Catering / Kitchen / Fast Casual ExperienceHigh School Diploma or equivalentKnowledge of restaurant software: scheduling, inventory, POS, off-premiseServSafe Manager Certification / TIPs TrainingProficient working with computers and computer softwareOther fun details:Role requires travel to multiple restaurants within designated geographic area, as well as training and meetings at home office or off-site.Salary paid bi-weekly + quarterly bonus potentialWant More!?!:Do you want medical, dental, and vision insurance? We got you!Do you want a 401k to start saving for retirement? We got you!Paid Personal/Wellness Time. Check!Lots of free burritos (or bowls, salads, and some drinks too)Free concert ticketsFree sports ticketsDiscounted MercApplication WindowRecruiting timelines vary by position, however, all Illegal Pete's positions accept applications for a minimum of 5 business days from the posting date listed. This position is open and still accepting applications.EEO STATEMENT:Illegal Pete's is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.