Automotive Technical Support Specialist

Automotive Technical Support Specialist

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

Job Description:

If you are a detail-oriented communicator with a knack for automotive repair, maintenance and diagnostics, consider becoming U-Haul's newest Truck Trailer Development Specialist. In this role you will be constantly learning about and improving truck and trailer designs, repair standards and identifying areas for improvement and coordinating with a wide variety of team members to accomplish them.

Primary Responsibilities:

• Work with powertrain systems and auxiliary automotive components.
• Provide OEM specifications and assist in the diagnostics of equipment mechanical issues.
• Provide, interpret, guide automotive technicians through wiring schematics.
• Research and create repair methods for trucks in the U-Haul fleet.
• Identify and communicate about methods or parts conducive to extending vehicle longevity.

Skills:

• Basic understanding of electric/electrical circuit operation.
• Ability to read and comprehend wiring schematics.
• Experience in diagnosing computer controlled drive train components.
• Perform calibrations on vehicle power trains.
• Proficient use of various diagnostic scan tools.
• Automotive service and repair experience in a dealership/ OEM setting.
• Acute attention to detail.
• Excellent oral and written communication skills in English and technical writing.
• Identify best practices for diagnostic/ repair processes.
• Must be flexible and have a positive attitude.
• Ford and/or GM factory training and experience is a plus.

Qualifications:

• 3-5 years repair and diagnostics experience.
• U-Haul Master Technician status not a pre-requisite but desired.
• U-Haul Master Technician status within 2 years of job position start date.
• Professional appearance and demeanor.

Work Environment:

• The work involves moderate risks or discomforts which require special safety precautions, e.g. working around moving parts, machines, fumes, or irritant chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves, or shields.

Physical Demands:

• The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationery, traversing spaces, positioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.

U - Haul Offers:

• Medical insurance
• Prescription drug plans
• Dental & Vision plan with hearing care discounts
• Onsite medical clinic for team members and eligible family members
• New indoor fitness gym (Midtown Phoenix campus)
• Get Fit Gym Reimbursement Program
• Registered Dietitian Program
• WeightWatchers
• CVS Virtual Care
• U-Haul Kids Program
• 24-Hour Nurse Line
• Wellness Program (Healthier You initiatives & challenges)
• Mindset App Reimbursement
• Pet Insurance & Wellness plans
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at U-Haul University
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• Company-paid life insurance
• Voluntary life insurance options
• Short-Term and Long-Term Disability
• Critical Illness, Accident & Hospital Indemnity plans
• Business & business travel insurance
• MetLaw Legal Program
• MetLife Auto & Home Insurance
• LifeLock Identity Theft Protection
• Dave Ramsey's SmartDollar Financial Wellness Program
• U-Haul Federal Credit Union
• Paid holidays, vacation, and sick time
• You Matter Employee Assistance Program (EAP)
• Discounts on cell phone plans, hotels, computers, vehicles & more
• Community involvement & volunteer opportunities
• U-Haul Mothers Program (Paid maternity leave)

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.