Cash Management Services Supervisor

This support role provides day‑to‑day supervision of the Cash Management Services Specialist team, ensuring timely, accurate, and compliant client support across phone, email, and chat channels. The coordinator monitors workflow and service levels, acts as the escalation point for complex or high‑impact inquiries, and reinforces procedures to maintain consistent operations. Qualifications Bachelor’s degree and five years of work‑related experience (or equivalent). Proven customer service experience and prior supervisory experience. Strong analytical, organizational, and problem‑solving skills. Ability to manage priorities, monitor workflow, and exercise sound judgment in resolving escalated issues. Effective oral and written communication skills. Solid understanding of banking regulations and operational controls. Principal Responsibilities Lead the team, cultivate an atmosphere of teamwork, open communication, and unity; provide oversight of all services offered and actively mentor staff. Establish clear expectations, monitor performance, conduct quality reviews, and provide regular coaching to ensure consistent, accurate customer support. Oversee daily workflow, ensuring timely responses and adherence to service level agreements through active monitoring and communication‑channel adjustments. Serve as the primary escalation point for complex or high‑impact Cash Management inquiries, coordinating resolutions with internal teams and vendors. Maintain and update departmental procedures, job aids, and workflow documentation to support consistent execution; support system upgrades, enhancements, and user‑acceptance testing by validating functionality, identifying workflow impacts, and recommending changes. Analyze trends, recurring issues, and operational bottlenecks; partner with management to implement process improvements that enhance service quality and efficiency. Ensure safeguarding of confidential information, maintain professional conduct, and ensure full compliance with bank procedures and Cash Management operational requirements. Act in accordance with FBT policies and procedures as set forth in the employee handbook. Adhere to compliance procedures and participate in required compliance training. Compensation Salary Grade 5 Equal Employment Opportunity First Bank & Trust is an Equal Opportunity, Aff declaration employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement. Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at View phone number on click.appcast.io or email View email address on click.appcast.io. #J-18808-Ljbffr