Commercial Roofing Service Manager

Job Description

Job Description

Nations Roof is seeking an experienced Commercial Roofing Service Manager to lead and grow a full-service commercial roofing department. This role has direct ownership of service operations, field execution, customer relationships, sales growth, safety, and departmental financial performance.

The ideal candidate combines strong commercial roofing knowledge with the leadership and business skills needed to manage people, projects, customers, and profitability. This is an opportunity to take ownership of an established service operation while helping expand its capabilities and client base.

What You’ll Do

• Lead the service department’s office, field, and sales functions, with accountability for revenue, gross profit margin, operating expenses, service quality, and overall departmental performance.

• Qualify customer requests and create, manage, and track work orders through the company’s CRM and service-management systems.

• Prepare and review repair estimates, roof surveys, preventive maintenance reports, drawings, scopes of work, proposals, and other customer deliverables.

• Manage service pricing, inventory-related price lists, invoicing, collections support, payroll verification, bid logs, profitability reports, and other operating metrics.

• Schedule and dispatch service crews based on customer priorities, technician capabilities, geography, and workload.

• Monitor field performance through jobsite visits and job-ticket reviews to verify workmanship, productivity, documentation, safety, and customer service.

• Hire, train, coach, and manage service office and field personnel, including reviewing technician productivity and providing technical roofing training.

• Ensure compliance with company safety requirements, including required meetings, certifications, documentation, equipment inspections, and employee training.

• Oversee service vehicles, tools, equipment, and material purchasing to support safe and efficient field operations.

• Build and maintain strong client relationships while developing new business, referrals, and opportunities with existing customers.

• Promote additional services, including preventive maintenance programs, emergency response services, roof repairs, surveys, and construction-to-service transitions.

• Manage the preparation, review, and administration of proposals, contracts, purchase orders, and other construction-related documents.

• Coordinate with customers, consultants, contractors, suppliers, permitting resources, and internal teams to keep projects and service work progressing.

• Maintain accurate project, customer, and service records within departmental tracking and management systems.

What You’ll Bring

• At least five years of commercial roofing experience, including service operations, estimating, project oversight, or department management.

• Strong technical knowledge of commercial roofing systems, repair methods, roof evaluations, preventive maintenance, and service-industry standards.

• Experience managing service technicians, office personnel, scheduling, dispatch, customer relationships, and field performance.

• Ability to manage departmental budgets, profitability, productivity, and key performance metrics.

• Strong estimating, proposal-development, documentation, and contract-administration skills.

• Excellent communication, organization, decision-making, and problem-solving abilities.

• Proficiency with Microsoft Office and the ability to work effectively within CRM, service-management, and project-tracking systems.

• Bachelor’s degree in construction management, architecture, engineering, or a related field preferred. An equivalent combination of education and relevant experience will also be considered.

• Ability to travel locally or regionally based on project and customer needs.

• Ability to access active jobsites and roofs, climb ladders and stairs, and occasionally lift or move up to 40 pounds.

What We Offer

• Full-time, salaried position with compensation based on experience

• Steady, year-round work

• Company vehicle or car allowance

• Company-provided cell phone and computer

• Medical, dental, and vision insurance

• Company paid Life insurance

• 401(k) plan with employer contribution

• Paid holidays and paid time off

• Professional development and advancement opportunities within a growing national organization

At Nations Roof, we are committed to delivering exceptional service and building long-term client partnerships based on trust, quality, and responsiveness. If you are an experienced commercial roofing professional ready to take ownership of a service department and lead its continued growth, we encourage you to apply.

To perform this position successfully, an individual must be able to complete each essential duty satisfactorily. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

Nations Roof is an equal opportunity employer. We provide employment opportunities without regard to any characteristic protected by applicable federal, state, or local law. Nations Roof is a drug-free workplace.

Applicants must be authorized to work in the United States.

No third-party recruiters, please.

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