Maintenance Technician I

Job Description

We are excited to offer a unique opportunity to join an amazing team at the breathtaking The Fountains Resort located in Orlando, FL . Our family-style culture will welcome you and provide the chance to be trained by high-performing service experts.

We're currently hiring for a beginner-level Maintenance Technician role, perfect for individuals looking to grow their skills and build a career in hospitality. Our resort offers the ideal environment to learn, play a role and thrive.

Why do Team Members like working for us?

• Driven hourly base pay and positive team environment
• Daily Pay* - get your earned pay any time before payday
• Discounted hotel rates worldwide
• 401(k) program with company match
• Employee stock purchase program
• Generous Paid Time Off Program and Paid Sick Time
• Recognition Programs and Rewards
• Tuition reimbursement
• Numerous learning and career advancement opportunities
• And more!

What will I be doing?

The purpose of the Engineering Technician I is to maintain the cosmetic appearance of all the buildings and grounds in both the interior and exterior of the entire property.


This individual must familiarize themselves with Hilton Grand Vacations Procedures in addition to OSHA standards and Hilton Grand Vacations Safety Handbook, this individual must also display the flexibility to deal with ever-changing situations as it pertains to guest, owners, associates, and workload.


In addition, this position must possess basic knowledge in Electrical, HVAC, Plumbing, Mechanical Equipment, Carpentry, Painting, Appliance repair, Flooring repair, and general building trades.

Specific Job Duties

• Provide excellent service to both external and internal customers.
• Responsible for maintaining proper working relations within the department and with other operating departments on property.
• Maintain accurate records for work orders/preventive maintenance, safety, repair/replace of major equipment, inventory of parts and supplies.
• Ability to address the concerns and maintenance needs of guests and associates in a friendly and professional manner.
• Ability to use hand and power tools.
• Ability to climb and work on ladders up to 20 feet in height.
• Complete work orders including preventive maintenance and planned corrective daily work orders reported by engineering management, front desk, or otherwise assigned during the shift. This work shall include but not limited to landscaping, hardscape repairs, assets cleaning, guest call, non guest calls.
• Pass on written communication to Supervisors. Daily logs must be filed in logbook, and work orders must be completed in the MMS or local tracking system.
• Ensure the satisfaction of all guests by providing quick and satisfactory service to owners and guests.
• Carry out all requests from management necessary to provide 100% customer satisfaction within the associate's ability.
• Abide by all company and engineering policies and procedures
• Follow all safety procedures when performing duties.
• Ensure OSHA standards are followed at all times.
• Responsible for learning and meeting all necessary engineering requirements for future growth in the department.
• Must have schedule flexibility to accommodate a 7-day work week.
• Must be willing to abide by policies as stated in the HGV Employee Handbook.

What are we looking for?

• High School Diploma or GED (preferred)
• A minimum of six months customer service and/or hospitality experience
• Must have excellent inter-personal skills when dealing with guests, associates, and the general public.
• Must be able to learn and adapt to a fast-paced environment.
• Possess a team player attitude and able to take direction from Engineering Manager.
• Possess and display a positive attitude

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities

What will I be doing?

Specific Job Duties

• Provide excellent service to both external and internal customers.
• Responsible for maintaining proper working relations within the department and with other operating departments on property.
• Maintain accurate records for work orders/preventive maintenance, safety, repair/replace of major equipment, inventory of parts and supplies.
• Ability to address the concerns and maintenance needs of guests and associates in a friendly and professional manner.
• Ability to use hand and power tools.
• Ability to climb and work on ladders up to 20 feet in height.
• Complete work orders including preventive maintenance and planned corrective daily work orders reported by engineering management, front desk, or otherwise assigned during the shift. This work shall include but not limited to landscaping, hardscape repairs, assets cleaning, guest call, non guest calls.
• Pass on written communication to Supervisors. Daily logs must be filed in logbook, and work orders must be completed in the MMS or local tracking system.
• Ensure the satisfaction of all guests by providing quick and satisfactory service to owners and guests.
• Carry out all requests from management necessary to provide 100% customer satisfaction within the associate's ability.
• Abide by all company and engineering policies and procedures
• Follow all safety procedures when performing duties.
• Ensure OSHA standards are followed at all times.
• Responsible for learning and meeting all necessary engineering requirements for future growth in the department.
• Must have schedule flexibility to accommodate a 7-day work week.

Qualifications

What are we looking for?

• High School Diploma or GED (preferred)
• A minimum of six months customer service and/or hospitality experience
• Must have excellent inter-personal skills when dealing with guests, associates, and the general public.
• Must be able to learn and adapt to a fast-paced environment.
• Possess a team player attitude and able to take direction from Engineering Manager.
• Possess and display a positive attitude