Seasonal Lead Barista, Ralph's Coffee, East Hamptons

The Seasonal Lead Barista, Ralph's Coffee (June – September), will ensure a consistently memorable hospitality experience for the department, while ensuring the implementation and accuracy of day-to-day operational processes, procedures and standards for the Hospitality business. The Lead Barista is responsible for supporting the Assistant Hospitality Manager and Hospitality Manager within Ralph's Coffee shop in keeping with customer experience, brand, and operational standards. In partnership with the Assistant Hospitality Manager, the Lead Barista will also ensure the Ralph's Coffee team is fully trained on technical skills, safe work practices, product knowledge, store service standards, and brand philosophy. The Lead Barista promotes a friendly and welcoming environment for customers and team members, modeling Company Ethos and brand values at all times. Operations Maintains a clean, organized and stocked environment that adheres to company, health and safety standards. Informs Assistant Hospitality Manager and Hospitality Manager of supply needs for all branded retail product, food, coffee, dry goods, supplies, and other product and materials as needed. Assists in the distribution of product shipments as required. Supports any inventory management as directed, accurately managing inventory to ensure we are always stocked with necessary items. Supports Assistant Hospitality Manager and Hospitality Manager in effective and positive communication amongst all team members. Promotes and practices safe work habits, reporting potential safety hazards and operational inconsistencies. Service Provides outstanding service and maintains a welcoming environment that generates customer traffic and builds loyalty by exceeding customers' expectations. Proactively solves customer problems and satisfies customers in all situations. Demonstrates customer service and hospitality standards by greeting and responding to all customers with fast, efficient, friendly, personalized, and professional service. Strives to develop rapport with customers by learning their names, favorite drinks and food items. Responds proactively to prevent customer service situations. Product Follows all Company drink recipes and procedures, maintaining the highest quality and consistent product standards. Leads by example by ensuring the team is educated on our products and services, developing an understanding of our various types of coffee, tea products, blends and roasts, as well as knowledge of coffee and tea regions, and the various differences in flavor and blends. Tastes products on a per shift basis to ensure the highest quality of product. Training & Development Demonstrates the ability to lead and communicate the Ralph's Coffee and Ralph Lauren ways. Supports the Assistant Hospitality Manager and Hospitality Manager with technical training and standards of Ralph's Coffee, ensuring all team members can effectively deliver on these expectations. Qualifications Several years of Retail or Hospitality experience, preferably in an elevated service environment. Strong communication and interpersonal skills. Must be able to work mornings, weekends, evenings, and special events as needed during the seasonal period (June – September). Well‑organized and detail‑oriented, able to multi‑task. Position requires frequent standing, use of hands and arms, lifting up to 30 lbs, and frequent bending and twisting from the waist. Regularly required to handle food, hot beverages, and work with sharp objects. Compensation Salary range: $0 - $480.77 hourly. #J-18808-Ljbffr Ralph Lauren