Financial Services Officer

Job Description

Job Description

Financial Services Officer (FSO)

Location: Devils Lake, North Dakota
Employment Status: Full-Time

Guide Financial Journeys. Change Lives. Grow With North Star.

At North Star Community Credit Union, we believe every financial journey matters.

Whether helping a member purchase their first vehicle, finance a family milestone, consolidate debt, or achieve a personal financial goal, our Financial Services Officers serve as trusted partners every step of the way.

As a Financial Services Officer, you'll build meaningful relationships, provide personalized financial solutions, and help members make confident financial decisions. This role combines exceptional member service, consumer lending, and relationship-building to create positive experiences that improve the financial well-being of our members and communities.

If you're passionate about helping people, enjoy building relationships, and want a career where your work makes a difference every day, we'd love to meet you.

Why North Star?

At North Star Community Credit Union, we're more than a financial institution—we're a team dedicated to helping members, strengthening communities, and creating opportunities for our employees to thrive.

We believe that great member experiences begin with great employees. That's why we invest in our team through ongoing training, career development, leadership support, and opportunities for advancement.

When you join North Star, you'll find:

• A member-focused culture built on service, relationships, and trust
• Meaningful work that positively impacts the lives of our members
• A collaborative team environment where your contributions matter
• Leaders committed to supporting your growth and development
• Opportunities to expand your lending, sales, and financial services expertise
• Career advancement opportunities across our growing organization
• A community-minded organization dedicated to making a difference

At North Star, you're not just building a career—you're helping people build brighter financial futures.

What You'll Do

As a Financial Services Officer, you will serve as a trusted financial resource for members by identifying needs, providing solutions, and delivering exceptional service.

Member Relationships & Service

• Build and maintain strong relationships with members through personalized service and financial guidance.
• Deliver exceptional member experiences through in-person, phone, and digital interactions.
• Educate members on products, services, and financial solutions that support their goals.
• Resolve member concerns professionally and efficiently.

Consumer Lending

• Interview members and evaluate consumer loan applications.
• Process consumer loans from application through funding.
• Analyze credit information and recommend appropriate lending solutions.
• Ensure lending decisions and documentation comply with established policies and regulations.
• Assist members throughout the lending process while providing exceptional service and communication.

Account Services & Financial Solutions

• Open and maintain member accounts, including checking, savings, certificates, and related products.
• Assist members with digital banking, electronic services, and account access.
• Identify opportunities to recommend products and services that enhance members' financial well-being.
• Promote the value and benefits of North Star Community Credit Union membership.

Compliance & Operations

• Maintain accurate records and documentation.
• Adhere to all credit union policies, procedures, and regulatory requirements.
• Protect member confidentiality and sensitive information.
• Support branch operations and assist with special projects as needed.

What We're Looking ForRequired Qualifications

• High school diploma or equivalent.
• One year of customer service, sales, lending, banking, financial services, or related experience.
• Strong communication and interpersonal skills.
• Ability to build trust and establish meaningful relationships.
• Strong attention to detail and organizational skills.
• Ability to maintain confidentiality and professionalism.
• Proficiency with computers and business software applications.

Preferred Qualifications

• Consumer lending experience.
• Banking or credit union experience.
• Experience opening new accounts and recommending financial products.
• Knowledge of consumer lending regulations and compliance requirements.
• Demonstrated success in sales, relationship management, or member service roles.

What Makes You Successful

Successful Financial Services Officers are:

• Passionate about helping people succeed
• Relationship-focused and member-centered
• Strong communicators and active listeners
• Solution-oriented and adaptable
• Motivated to learn and grow professionally
• Detail-oriented and committed to accuracy
• Team players who contribute to a positive workplace culture

Benefits

North Star Community Credit Union offers a competitive benefits package, including:

• Medical, dental, and vision insurance
• Employer-sponsored retirement plan
• Paid time off and paid holidays
• Employee Assistance Program
• Professional development and training opportunities
• Career growth and advancement opportunities
• Employee wellness resources

Join Our Team

If you're looking for more than just a job and want the opportunity to build relationships, make a meaningful impact, and grow your career, we encourage you to apply.

Join North Star Community Credit Union and help members achieve financial success—one relationship, one solution, and one financial journey at a time.