Outlet Host/Hostess

Host Job DescriptionOur team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.Responsibilities:The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).Opening doors, where applicableWelcoming and thanking guestsAnswering questions - accurately and politelyMaintaining a clean and organized waiting areaAnswering the phoneDirecting guests to areas & restroomsProviding security for co-workers, guests and celebritiesAssisting servers, bussers and managersPerforming opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.Assuring the complete satisfaction of each and every guestCreating memorable experiencesEntertaining guests to create "Raving fans"This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.Qualifications:EXPERIENCE, EDUCATION, AND CERTIFICATIONSHigh School diploma or GEDSKILLSRemaining calm in a hectic, fast-pacedDemonstrating a high level of organization, attention-to-detail and a sense-of-urgency.Displaying a positive and outwardly friendly attitude toward guests and co-workers.PHYSICAL DEMANDSAbility to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of timeAbility to sit for extended periods of timeAbility to make repeating movements of the arms, hands, and wristsAbility to express or exchange ideas verbally and perceive sound by earManual dexterity, hand-eye coordination, and ability to work with hand above shoulders.Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 poundsAbility to turn or twist body parts in a circular motionAbility to tolerate exposure to heat, cold, chemicals, and loud/noisy environmentAbility to travel via auto or airplane for long periods of timeADDITIONAL REQUIREMENTSMaintaining a well-groomed appearance ("having a plan").Following all uniform guidelinesPracticing all general safety & sanitation standardsRecycling products, where possibleMaintaining HRC's 5 core Values and Mission StatementThis Cafe may cross-train the restaurant Hosts and the Retail Sales Associates. Please see the Retail job descriptionPay Range: $19 - $25