Housekeeping Supervisor/Lead Housekeeper

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

• Supervises the day-to-day operations of an assigned group of Housekeepers or an assigned area of the facility; ensures that guestrooms are clean, restocked and straightened; regularly inspects guestrooms; trains associates in proper work procedures, safety, and customer service; may be assigned to track inventory, disburse linens or assisting in purchasing supplies; may supervise the hotel laundry operations; may assist in recruiting and selecting new associates; communicates performance expectations and provides associates with on-going feedback; coaches and counsels associates to achieve work and personal objectives; fosters 100% guest satisfaction through standards encouraging genuine hospitality and exceeding guest expectations; listens to associates and guests; apologizes with empathy as appropriate and follows through when resolving guest concerns.
• Cleans guest rooms along with assigned staff as the hotel's needs require.

• At least 1 year of housekeeping experience
• Able to collaborate effectively with subordinate staff and peers
• Ability to communicate effectively in English
• Ability to communicate effectively in Spanish (highly desirable)
• Ability to work a variable work schedule
• Ability to stand for extended periods of time
• Ability to use proper lifting techniques; can lift up to 50 pounds regularly and up to 75 pounds occasionally.
• Ability to use cleaning materials, supplies, and equipment (vacuums, buffers, laundry equipment, etc.)