CNC Field Service Technician

Job Description

Job Description

Essential Duties and Responsibilities:

• This position requires 100% domestic travel. Candidates should be comfortable working from home and traveling to clients throughout the USA on a daily or weekly basis.
• The Field Service Engineer performs a variety of duties, including, but not limited to, the following:
• • Installation and Commissioning of Heller CNC machining centers.
  • Provide troubleshooting and mechanical and electrical repair of mechatronic systems found on Heller CNC machining centers.
  • • Fluid power systems
    • Electrical systems
    • Mechanical systems
    • Pneumatic systems
    • Software systems
  • Provide professional technical support via phone or email to clients.
  • Analyze in detail complex mechanical and electrical machine and automation components for failure modes.
  • Support the transportation of tooling and spare parts to customer site.
  • Discuss and diagnose issues onsite with customer
  • Request spare parts through Aftermarket Sales group
  • Thoroughly document repairs on service reports
  • Track and document hours and expenses on appropriate reports

Education and Experience:

• Minimum 2-year degree. Combination business and technical degree preferred
• At least 5 years hands-on experience with CNC machines and processes.

Job Knowledge, Skills, and Abilities:

• Thorough understanding of electrical and mechanical systems commonly used on 3 and 5 axis milling machining centers with Fanuc 31i or Siemens 840D PL & SL controls.
• • Linear rails and carriages
  • Ballscrew drives
  • Servo motors
  • External absolute measuring system
  • Automatic tool magazine and tool changer
  • Automatic pallet changer
  • • Manual and Automatic workpiece loading
  • Spindle machining units
  • Servo amplifiers and closed loop systems
  • 480VAC and 24VDC electrical systems
  • Pneumatic Systems
  • Hydraulic Systems
  • Lubrication Systems
  • Coolant Systems (flood and mist)
• Ability to conduct root cause analysis and create thorough and detailed service reports and records.
• Professionalism while taking on challenging situations.
• Ownership in meeting client goals.
• Must have excellent planning and time management skills
• Ability to read and interpret blueprints.
• Must have complete set of own tools appropriate to complete any required repairs.  Heller specific special tools will be provided.
• Communicate effectively with customer maintenance techs, customer plant engineers and management.
• Microsoft Office Product application capability (specifically Outlook, Word, Excel, and PowerPoint)

Training Requirements:

• OSHA 10
• General Safety
• ISO 9001 Quality System Awareness
• ISO 14001 Environmental Awareness
• Lockout/Tagout
• Heller Network
• New Field Service Technicians will job-shadow long tenured colleagues as part of their initial training.
• Assembly and Commissioning of machine within the USA or abroad.
• Training in Germany by Heller Academy trainers.
• Field Service Technicians are supported by staff that consist of former Field Service Technicians and a team that regularly interacts with customers.

Physical Demands:

• Frequent: Travel, operating a vehicle, sitting, standing, walking, climbing, bending, squatting, stooping, crawling and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.
• Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.
• Occasional: Lifting or moving up to 50lbs. 

Personal Protective Equipment:

• Safety glasses may be required while performing specific tasks.
• Hearing protection may be required while performing specific tasks.
• Steel toe safety shoes may be required while performing specific tasks

Work Environment:

• Works in both office and plant environment.

Will be required to perform other duties as requested, directed, or assigned.

HELLER was founded in 1894 as a small craftsmans workshop in Germany. Today a world leading manufacturer with 2,000+ employees, the group develops and produces state-of-the-art machine tools and entire production systems for metal-cutting processes. The HELLER product range comprises 4-axis and 5-axis CNC machining centers, CNC mill/turning centers, CNC machines for crankshaft and camshaft machining, flexible manufacturing systems and a modular range of services. HELLER began its operations in the United States in 1982 and has a production facility in Troy, MI.

Company Description

HELLER was founded in 1894 as a small craftsmans workshop in Germany. Today a world leading manufacturer with 2,000+ employees, the group develops and produces state-of-the-art machine tools and entire production systems for metal-cutting processes. The HELLER product range comprises 4-axis and 5-axis CNC machining centers, CNC mill/turning centers, CNC machines for crankshaft and camshaft machining, flexible manufacturing systems and a modular range of services. HELLER began its operations in the United States in 1982 and has a production facility in Troy, MI.