Network Operations Center Manager

Job Description

Job Description

About the Role

ProInfoNet is seeking an experienced NOC Manager to lead our Network Operations Center at our Bangor, Maine location. This on-site leadership role oversees daily service delivery across complex, multi-tenant network environments, including infrastructure supporting the New England Telehealth Consortium.

The NOC Manager is both a people leader and a technical operator, working directly alongside Tier 1 through Tier 3 technicians while maintaining strong technical familiarity with all supported platforms.

What You Will Do

• Lead and develop a high-performing 24/7 NOC team including Tier 1 through Tier 3 technicians
• Serve as the primary escalation point for major incidents and lead live incident bridges when required
• Actively participate in the on-call rotation
• Work directly alongside engineers to troubleshoot complex routing, switching, and transport issues
• Ensure SLA compliance, proactive monitoring, and effective incident management
• Oversee staffing coverage, scheduling, and workload balancing
• Strengthen documentation, escalation paths, and change management processes
• Collaborate with Engineering, Sales, and Project teams to ensure stable deployments and operational readiness
• Deliver reporting on network performance, incidents, and KPIs

What You Bring

• 7+ years of experience in network operations or infrastructure environments
• Previous experience leading or mentoring teams, preferably in a 24/7 environment
• Strong routing and switching knowledge including BGP, OSPF, MPLS, EVPN, and VRF
• Experience with monitoring platforms such as PRTG, SolarWinds, or LogicMonitor
• A hands-on leadership style with strong troubleshooting depth

Preferred Qualifications

• CCNP or JNCIP certification
• Managed services or service provider experience
• Healthcare or federally supported network experience
• Familiarity with SD-WAN platforms

Why You'll Love Working Here

ProInfoNet is a mission-driven IT consulting firm dedicated to strengthening connectivity and supporting communities across Maine and beyond. Our work combines technical expertise with purpose, helping organizations design, build, and maintain systems that make a difference.

You'll join a close-knit team that values collaboration, professional growth, and work-life balance. We believe great work starts with great people, and our culture reflects that. We're committed to helping each other succeed while making a lasting difference for the clients and communities we serve.

Benefits

• Competitive wages based on experience and qualifications
• Generous paid time off and holiday schedule
• 85% company-paid health insurance coverage
• 50% company-paid dental and vision insurance
• Company-paid short-term disability insurance
• Company-paid identity protection coverage
• Great retirement plan with a generous company contribution

Founded in 1995, ProInfoNet is an independent IT consulting firm that helps organizations navigate broadband, healthcare connectivity, network infrastructure, and strategic planning needs. Our team works across sectors to design, implement, and manage solutions that are scalable, cost-effective, and aligned with your long-term goals. From advising state broadband offices to supporting healthcare network design and expansion, we act as a trusted partner every step of the way

Company Description

Founded in 1995, ProInfoNet is an independent IT consulting firm that helps organizations navigate broadband, healthcare connectivity, network infrastructure, and strategic planning needs. Our team works across sectors to design, implement, and manage solutions that are scalable, cost-effective, and aligned with your long-term goals. From advising state broadband offices to supporting healthcare network design and expansion, we act as a trusted partner every step of the way