Consultant, Specialized Product Delivery

Consultant, Specialized Product Delivery

Overview
The Advisors Research Center (ARC) is a global team of researchers within Mastercard that delivers high‑quality, end‑to‑end research in support of Mastercard’s Advisors and Consulting Services. As part of ARC’s continued growth, Global Facilities India (GFI) supports global and regional ARC engagements by providing scalable, high‑quality quantitative research delivery.

• Program online surveys based on research questionnaires and specifications using Decipher


• Script advanced research studies such as Conjoint and MaxDiff analyses

• Ensure surveys are fully fieldwork-ready, including quota setup, sample integration, and deployment checks


• Support soft launches and resolve programming issues identified during testing or early fieldwork


• Support basic data validation, checking the data to ensure survey outputs are accurate, with a focus on data consistency.


• Maintain version control and change logs for programmed surveys


• Collaborate with researchers and fieldwork teams to clarify requirements and implement updates


• Ensure surveys meet ARC quality standards and respondents experience best practices

• At least 5 years of experience in survey scripting or programming within a market research environment, preferably a market research agency


• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience in survey scripting and programming


• Hands-on experience with survey programming platforms (e.g., Decipher / Forsta, Confirmit, or similar)


• Familiarity with common survey logic and online research methodologies


• Familiarity with HTML and CSS; basic knowledge of JavaScript or similar scripting languages is a plus


• Understanding of how programmed surveys feed into datasets and downstream analysis


• High attention to detail and strong problem-solving skills


• Ability to manage multiple surveys and programming tasks simultaneously


• Comfortable working in fast-paced, deadline-driven environments


• Experience supporting global or multi-market studies is a plus

• Enjoy turning research questionnaires and specifications into accurately programmed, reliable surveys


• Meticulous about logic, edge cases, and respondent experience, and take pride in catching issues before launch


• Collaborative, responsive to feedback, and dependable when working against tight fieldwork timelines


• Interested in deepening your technical expertise in survey programming and quantitative research delivery

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;


• Ensure the confidentiality and integrity of the information being accessed;


• Report any suspected information security violation or breach, and


• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.