Restaurant General Manager

Job Description Job Description At W&M Restaurants, we don't just offer jobs — we create opportunities to thrive in a fun, inclusive, and community-driven environment. Whether you're starting your career or looking for a flexible role, we're here to support your growth with competitive pay, hands-on training, and mentorship programs. Our vibrant workplace culture celebrates your achievements and values your individuality. Plus, we're proud to give back — supporting local organizations, clubs, and sports teams, including over a decade of contributions to the Boys & Girls Club. Join a team that cares about your success and your community! $65000 per year - $70000 per year We Offer the following: . FREE EMPLOYEE MEALS - Stay fueled with delicious meals on us every shift! Fast-track your career with our commitment to promote from within — your growth is our priority! Learn and grow through hands-on training and inspiring mentorship programs. Be celebrated for your hard work in a culture that values and rewards your contributions. Enjoy competitive pay that reflects your dedication and performance. Performance-Based Bonuses Meet store goals and metrics and earn bonuses that reward your impact and drive. Work When We Need You Most - Be ready to workday, mid, and night shifts - your flexibility helps us shine, and we reward it! Earn paid time off and recharge, with eligibility based on your location/state and role. Access to health care coverage to support your well-being and peace of mind. Employee Assistance Programs (EAP) - Get confidential support for life's challenges — from mental health and financial advice to family care and more. Enjoy amazing perks like discounts on travel, entertainment, fitness, and more — because you deserve it! Free Uniform Shirts - Look great and feel comfortable with complimentary uniform shirts at no extra cost to you! Premium Holiday Pay - Celebrate some of the holidays with paid time off — because your time is valuable, especially on special days. *Based on location/specific holidays and hours Restaurant General Manager job responsibilities. Essential Tasks: People Development (50%) Lead with Purpose: Champion a welcoming and inclusive environment for employees and guests and uphold our employee handbook and model positive behavior every day Recruit & Onboard Top Talent: Use all available tools to recruit Team Members, Shift Managers, and Assistant Managers. Conduct engaging new hire orientations and ensure timely completion of onboarding paperwork. Train & Develop Future Leaders: Create personalized training plans with clear 90- and 180-day goals. Host one-on-one development check-ins every 60 days. Collaborate on schedules that support growth while meeting business needs. Drive Performance & Recognition: Ensure shift leaders follow deployment charts to maximize team development. Celebrate achievements in creative and meaningful ways. Conduct annual performance reviews that reflect growth, goals, and career aspirations. Resolve & Support: Address employee concerns with professionalism and care. Foster a culture of accountability, support, and continuous improvement. Business Operations (30%) - Drive Operational Success: Analyze financial reports to control costs and implement strategic improvements that align with company goals. - Empower Your Team: Train and mentor direct reports to understand and utilize performance metrics, ensuring every shift meets food and labor targets. - Champion Standards: Ensure all team members are fully trained and compliant with food safety, sanitation, and safety regulations. - Manage Resources: Oversee inventory levels and daily paperwork, including banking, accounting, labor reports, marketing materials, and HR documentation. Deliver Excellence: Uphold brand standards for quality, customer experience, and order accuracy across all shifts. - Lead Production: Supervise food preparation and maintain high standards of consistency and presentation. - Audit & Improve: Conduct regular inventory audits, ensuring proper labeling and dating for optimal food safety and inventory control. - Collaborate for Growth: Partner bi-monthly with Marketing and HR Directors to develop strategies for audience engagement and team development. - Resolve & Report: Communicate effectively with the home office to resolve discrepancies and ensure smooth operations. - Adapt & Excel: Take on additional responsibilities as needed, contributing to a dynamic and evolving workplace. Customer Satisfaction (20%) - Create memorable moments: Deliver outstanding service that keeps guests coming back. - Turn challenges into loyalty: Resolve customer concerns with empathy and professionalism. - Be a local Leader: Promote the brand through community events and word-of-mouth. Job Requirements and Essential Functions: - High School Diploma or GED, College degree or equivalent Taco Bell/industry experience preferred - 3-5 years supervisory experience in either a food service or retail environment, including Profit and Loss responsibility. - Excellent communication skills. - Dependable attendance and punctuality are a necessity. - Able to perform basic business math. - Basic Microsoft Office skills required. - Strong analytical and decision-making skills required. - Must have accessibility to dependable and reliable transportation to complete banking and business requirements. - Able to complete required online training and certification modules. - Physical dexterity required (the ability to move up to 45 lbs. from one area to another). - Able to complete tasks that include stooping, pushing/pulling up to 20 lbs. - Able to tolerate standing, walking, bending, twisting, and stooping during 90% of shift time.