Operations Manager

Life at Harvard

Are you ready to be part of something Extraordinary? Look no further than Harvard is the largest family-owned provider of premier commercial janitorial and professional security services in the United States. We believe in the power of our people. Here, every team member is valued, empowered, and trained to contribute their best. We foster an inclusive workplace culture where diversity is celebrated and every voice matters.

A day in the life:

The primary focus of an Area Manager will be to service the existing business, both operationally and financially, while maintaining relationships with existing customers and developing new business where possible. This person will oversee janitorial operations across multiple buildings, ensuring exceptional service quality and client satisfaction. This leadership role involves managing site supervisors, coordinating staffing and training, conducting inspections, and implementing operational improvements.

What you’ll do as an Exceptional Team Member

• Lead and supervise cleaning teams, including cleaners and floor techs
• Ensure compliance with company policies and quality standards
• Train staff on cleaning techniques and safety protocols
• Manage inventory, supplies, and equipment
• Handle emergency responses and resolve operational issues
• Support customer retention and develop new business opportunities
• Estimate workloads and coordinate bids for new sites
• Travel within assigned territory to oversee operations and quality control

What you’ll need to be an Extraordinary Team Member

• Bilingual skills preferred
• Class A office janitorial experience preferred
• Minimum of two (2) years of industry experience highly preferred
• Ability to demonstrate expertise in industry concepts, practices, and procedures
• Working knowledge of Microsoft Office Suite required
• Strong planning skills with the ability to perform short- and long-range planning
• Excellent interpersonal and communication skills
• Excellent project and program management skills
• Flexibility with hours and schedules required
• Technical knowledge of all aspects of janitorial service delivery
• Ability to multi-task in a high-pressure, fast-paced environment

The Harvard Promise

Join our team of Extraordinary People committed to delivering Exceptional Service. Together, we'll redefine industry standards and create a workplace where your talent thrives. Discover your potential with Harvard Maintenance. Learn more about our company and culture, apply today and be part of something extraordinary.

Harvard is offering a competitive salary structure including benefit package with medical, dental, life, and long-term disability (LTD) insurance along with 401K Savings Plan.

An Equal Opportunity Employer --- M/F/D/V

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