On-Site Community Manager - Nauticus

About Southwest Equity Partners Since 2006, Southwest Equity Partners has been connecting tenants with multi‑family and commercial properties throughout San Diego, California. Each day, we exceed both our residents’ and clients’ expectations by embodying our mission statement and living our core values. We pride ourselves on building long‑term relationships with a people‑first attitude and are committed to delivering an exceptional rental experience for our tenants while giving our investment property owners peace of mind. Position Purpose The Community Manager is responsible for the day‑to‑day operations of the assigned property, managing the team, daily activities, and resources to achieve established budgeted financial and operational goals. The CM ensures compliance with company policies and all applicable laws, including Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other multi‑family housing regulations. The role includes resident support with leasing assistance, maintenance service requests, accounting, move‑in/move‑out duties, and coordination of other resident‑related functions. The Community Manager is required to live on‑site and receive a one‑third off rent discount. Leasing Responsibilities Act as the point‑of‑contact for all potential, current, and new residents at assigned sites. Respond to guest card inquiries within 24 hours and schedule showings through the Appfolio Leasing CRM. Maintain high occupancy and rent levels according to the property plan overseen by the Director of Property & Resident Services. Achieve resident satisfaction and retention goals by resolving complaints in a timely manner and addressing rent/fee payment questions. Complete call‑backs on all service requests within 24 hours to ensure customer satisfaction. Develop and coordinate resident communications—including newsletters, surveys, lease violation letters, and other communications. Organize resident events such as parties, birthdays, welcome parties, unit visits, and other functions as directed. Evaluate the appearance and overall curb appeal, landscaping, office environment, and vacancies daily to ensure the leasing office and tours are ready. Check the answering service throughout the day for messages and return calls as necessary. Community Manager Responsibilities Contribute to budget development in coordination with the Regional Property Manager and Director of Resident Services, analyzing financial statements and operational reports. Meet targeted revenues by setting rent rates, ensuring timely collection, making deposits, and reviewing monthly financial status reports. Approve and input invoices from vendors, reconciling work performed and managing payment communication. Control expenditures to stay within the approved budget and manage the petty cash fund. Oversee lease enforcement, approve applications and renewals, conduct inspections, handle notices, evictions, and enforce late fees as stipulated in leases. Gather and analyze market trends to implement short‑ and long‑term marketing and leasing strategies. Promote resident satisfaction by responding promptly to complaints, coordinating maintenance completion, and ensuring resident service requests are addressed. Conduct regular property inspections to maintain safety, cleanliness, and general appearance standards. Supervise property staff by interviewing, hiring, orienting, training, and managing performance. Assist in client/owner relationships by meeting owners, conducting tours, updating performance information, and responding to owner requests. Develop new ideas and programs to enhance events, amenities, and overall resident experience. Act as the primary resident contact, communicating proactively to strengthen individual relationships. Oversee maintenance work orders, checking daily progress and following up to completion. The Community Manager must live on‑site and receive a one‑third off rent discount. Qualifications Required Strong interpersonal skills and ability to work under time constraints. Excellent project management, analytical, and research skills, with a proven ability to manage projects from inception through completion. Bachelor’s degree preferred. At least 5 years of property management experience; multi‑unit experience is a plus. Excellent oral and written communication skills. Experience in a supervisory role and managing staff. Proficiency in Appfolio property management software or similar. General office, bookkeeping, and sales skills. Computer literate, including Microsoft Office Suite. Detail oriented and able to focus amid frequent interruptions. Maintains confidentiality and protects business operations. Able to work in an open work area with moderate everyday noise. Able to work from multiple locations. Perform other duties as required. Specific Requisites Physical Demands Regularly sit, stand, walk, talk, hear, and reach with feet, legs, back, arms, and hands; occasional climbing may be required. Work at a personal computer and talk on the phone for extended periods. Detect auditory and/or visual alarms; be available for extended, flexible hours, and weekends as needed. Attendance/Travel Full‑time position that may require working nights, weekends, and occasional holidays. Regular attendance and active participation/planning at company functions and events is required. Work Schedule Tuesday to Saturday hours. Nights, weekends, and additional hours as required and directed by supervisor. Location: In‑Person Only. Occasional attendance at company events, meetings, and trainings may be held off‑site. Compensation Salaried, annual. Commission eligible. Pay frequency: bi‑monthly. Insurance: Health insurance – 100% paid by employer; dependents are the employee’s responsibility. Dental insurance – 50% paid by employer; remainder and dependents are the employee’s responsibility. Vision insurance – 0% paid by employer; remainder and dependents are the employee’s responsibility. 401(k) program – eligible to join after one full quarter of employment, with company matching as required. PTO policy. Cell phone reimbursement: $30 monthly, paid bi‑monthly alongside payroll. Position Title: Community Manager | Nauticus Details This is an in‑person role at our Nauticus property located at 2844 Lytton Street, San Diego, CA 92110. The position is classified as a Regular, Full‑Time Salaried Exempt Position and is in‑person only. The Pay Range For This Role Is $70,304 – $70,304 USD per year (2844 Lytton Street, San Diego, CA 92110). #J-18808-Ljbffr Southwest Equity Partners, Inc.