Shift Manager

Shift Manager

The Shift Manager plays a key leadership role in delivering an exceptional guest experience and supporting daily restaurant operations. Reporting to the Restaurant General Manager, the Shift Manager is responsible for leading the team during assigned shifts, ensuring operational excellence, food safety, brand standards, and compliance with company policies. Shift Managers help create a positive, energetic, and rewarding workplace while developing team members and supporting future leaders within the organization.

Church's Chicken Shift Managers have significant opportunities for growth and career advancement and are charged with supporting the Restaurant General Manager with the tasks of training the next generation of leaders, guiding them to be promoted and empowering them to have a successful career.

Essential Job Functions

• Supports Restaurant General Manager in supervising team that delivers effective results in the areas of quality, guest service, food cost, labor cost, safety, security, cleanliness and product preparation.
• Running shifts and supporting the GM in managing the execution of all Company policies, procedures, programs and systems.
• Ensures objectives are reached in all areas while following all Company guidelines.
• Ensure compliance during shifts with all federal, state and local laws and ethical business practices.
• Supports GM in creating and maintaining an "Employer of Choice" environment.
• Supports GM in providing leadership, direction, training and development to the restaurant team.
• Supports GM in supervising and directing the workforce.
• Supports GM in making staffing decisions such as, recommending interviews, and administering disciplinary action as needed.
• Delivers effective results in the areas of quality, guest service, safety, security, cleanliness and product preparation.
• Exhibits a cheerful and helpful manner
• Demonstrates a complete understanding of our menu items and has the ability to explain them to guests accurately
• Uses Point of Sale system/cash register to record orders and compute order amounts; collecting payment from guests
• Understands and adheres to proper food handling, safety and sanitations standards
• Ability to follow all Company operation policies, and procedures
• Make recommendations to enhance restaurant operations.
• Maintains a professional appearance and grooming standards

Knowledge, Skills & Abilities

• 1-2 years of experience in quick service restaurant environment with demonstrated ability to ensure guest satisfaction and ability to train and maintain an on-going guest service delivery.
• Demonstrated ability to be a leadership partner with management and staff, and to provide quality service to guests.
• Demonstrated ability to handle multiple tasks with effective follow-through.
• Demonstrated ability to motivate and lead staff to achieve organizational goals.
• General knowledge of computers, POS systems, various electronic devices, and various software.
• Ability to perform basic business math skills. Cash handling skills desired.
• Excellent organizational skills for keeping detailed records, reports and logs.
• Demonstrated ability to visually assess and evaluate safety hazards in the work place as mandated by company safety procedures. Ensure OSHA, local health and safety codes and company safety policies are met/followed.
• Ability to communicate, develop and maintain a close, effective relationships colleagues, department managers, partners and the public.
• Implement training and development plans and train staff
• Ability to read, write and speak effectively in English.
• Open availability to work any shifts as needed.

Experience, Education & Training

• High School Diploma or equivalent preferred
• Valid driver's license and proof of vehicle insurance
• Food Handler Certification may be required based on local regulations
• Ability to stand and walk for 95100% of the shift
• Ability to bend, reach, and lift/carry items up to 50 pounds, such as cases of product or supplies, in accordance with industry standards.

Equal Opportunity Employer

Church's Chicken is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.