Client Service Representative

Client Service Professional

We are seeking an experienced Client Service Professional to join our team. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering exceptional care, who has open availability and is eager to work. A Client Service Representative performs a wide range of administrative activities related to quality patient care and excellent client service, management of client finances and accounting.

The applicant must be a reliable self-starter, motivated by a challenging, fast-paced environment. Strong candidates will have veterinary experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task and can demonstrate the importance and understanding of high quality customer service. Skills and qualifications

• Excellent knowledge of client service and communication center operations.
• Strong organizational skills.
• Strong client relations and interpersonal skills.
• Intermediate to expert computer skills.
• Excellent oral and written communication skills.
• Self-starter and team player.
• Strong client service background.
• Experience in the veterinary field preferred.
• The schedule for this position will be based on the needs of the business which will include days, evenings, and Saturday's. We are currently open Monday- Thursday 9a-7p, Friday's 9a-5p and Saturday's 8a-2p

Job Responsibilities

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all timesboth inside and outside.

Our benefits include

• Competitive pay.
• Generous personal pet care discounts.
• Great health benefits for eligible employees, including medical/dental/vision.
• Life insurance
• Retirement plans
• Corporate partnership discounts
• And so much more!