Room Attendant - Housekeeping

Position: Room Attendant • Location: The Palms Hotel & Spa, Miami Beach, FL • Type: Full Time • Shift: Any • Category: Hospitality – Hotel Job Summary The Room Attendant is a vital member of our hospitality team, responsible for upholding the highest standards of cleanliness, sanitation, and aesthetic presentation for all guest rooms and public spaces. In the heart of the vibrant Florida hospitality market, you will serve as a brand ambassador, ensuring our vacationers and business travelers experience a pristine, sanctuary-like environment that aligns with the luxury reputation of The Palms Hotel & Spa. Main Duties & Responsibilities Cleaning & Sanitization: Execute meticulous cleaning of guest rooms according to brand standards, including stripping and making beds, dusting high-end furniture, vacuuming carpets, and polishing tile/marble surfaces. Bathroom Excellence: Deep‑clean and disinfect bathrooms daily, ensuring all fixtures, glass, and mirrors are streak‑free and sanitized using approved luxury‑grade agents. Amenity Management: Inventory and replenish guest room supplies, including premium linens, high‑end toiletries, coffee/tea service, and stationery, ensuring a "first‑day" look for every guest. Proactive Reporting: Act as the "eyes and ears" of the property by identifying and reporting maintenance needs (leaks, HVAC issues, lighting) and safety hazards through the hotel’s digital reporting platform. Guest Engagement: Provide warm, professional service by responding promptly to guest requests and adhere to the "10/5 Rule" to foster a welcoming atmosphere. Safety & Compliance: Complete Florida‑mandated Human Trafficking Awareness Training within 60 days of hire and adhere to all OSHA safety protocols regarding chemical use. Qualifications Experience: 1+ years of housekeeping experience in a luxury resort or high‑end hotel environment preferred. Communication: Basic English proficiency required for safety instructions and guest interaction. Bilingual skills (English/Spanish or English/Haitian Creole) are highly desirable. Attention to Detail: A discerning eye for cleanliness and the ability to work independently while maintaining rigorous brand standards. Professionalism: A positive attitude and the ability to remain calm and efficient during peak occupancy periods. Schedule & Availability Flexibility is required. The Palms Hotel & Spa operates 24/7; candidates must have open availability, including mornings, evenings, weekends, and holidays. Seasonal fluctuations may affect shift schedules based on Florida’s peak tourist seasons and hotel occupancy levels. Work Conditions & Physical Demands Physical Requirements: Frequently lift and carry items up to 35 lbs (occasionally up to 50 lbs) and maneuver a fully‑stocked housekeeping cart (up to 100 lbs) across various floor surfaces. Stamina & Mobility: Stand and remain active for an 8‑hour shift, involving frequent bending, kneeling, reaching, and stair climbing. Manual Dexterity: Use hands for gripping tools, delicate handling of linens, and operating cleaning machinery. ADA Compliance & At‑Will Employment The Palms Hotel & Spa is an equal‑opportunity employer and will provide reasonable accommodations to allow qualified individuals with disabilities to perform essential job functions. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. This description is a summary of typical duties and is not an exhaustive list. Management reserves the right to adjust responsibilities as business needs evolve. This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts, or working conditions associated with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail. #J-18808-Ljbffr PALMS SOUTH BEACH INC