Implementation Specialist (United States)

Company Description

PIMSY is one of the most comprehensive EHRs for mental and behavioral health agencies in the US. With nearly 20 years of experience, we serve thousands of clinicians and over 1 million patients. We're a small, distributed team who are passionate about working together well and serving our customers. We recently added RCM services and are posting this position to grow our talented team to serve our customers.

Role Description

The Implementation Specialist role is a full-time, remote position responsible for guiding new customers through a successful implementation of our EHR. You will coordinate onboarding activities, gather and analyze client requirements, configure system settings, and lead training sessions.

This role requires a staff member to have a consultative approach to help clients optimize workflows and adopt best practices. Your daily responsibilities include troubleshooting implementation issues, monitoring project timelines, and communicating progress to stakeholders to ensure a smooth transition and high client satisfaction.

You will work closely with our Customer Support, Sales, and Billing/RCM teams as you coordinate implementations.

Qualifications

• 3+ years prior experience in managing customer onboarding and implementations in a software/technology setting.
• Prior experience working in behavioral health, EHRs, and healthcare technology
• Strong project management experience required. Note: PM certifications are not required, but demonstrated experience in project management is necessary
• This role is customer-facing; strong experience managing customer relationships is required
• Strong organizational and time management abilities, with experience managing multiple projects or clients simultaneously in a remote environment.
• Comfort working with digital collaboration tools and documentation platforms; proficiency in Microsoft tools is preferred.

In this position, you will have access to sensitive patient and company information, and as such, a background check is required. This is a fully remote role and requires applicants to have a dedicated and professional home working environment free from distractions or other occupants of the home, and with a secure, stable internet connection.