Hotel Door Attendant

Job Description

Job Description

Overview

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Hotel Door Attendant

Pay Rate: $16.00 - $16.50 per hour plus cash tip$!

Job Type: Full-time & Part-time

Location: Orlando, FL

Shift & Schedule: 3pm-11pm

Applications will be accepted until job is closed.

What we're looking for:*

• Follow company policies to provide a warm welcome and acknowledge all hotel guests.
  
• Open doors and provide assistance to guests who are entering and leaving the hotel, including helping with luggage.
  
• Inform guests of basic information about the hotel and local areas of interest and activities.
  
• Assist guests with luggage storage and retrieval.
  
• Supply guests with directions.
  
• Communicate parking procedures to guests/visitors.
  
• Maintain a clean uniform and professional appearance.
  
• Must be able to carry luggage or packages weighing less than or equal to 50 pounds without assistance.
  
• Must be able to assist in carrying luggage or packages weighing in excess of 75 pounds.
  
• Perform other reasonable job duties as requested by Supervisors.

What's in it for you?

• We promote from within - park your career here!
• Free Parking!**
• Flexible scheduling; paid Holidays and Wellness.
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
• (FT Employees) Paid vacation and an extra day-off on your birthday!!
• (FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!

• The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)* *Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.*

• Wellness is provided according to city or state mandates

• For more information:

Must haves:

• Must be 18 years or older.
  
• Door Attendants must be able to stand for long periods of time and also be able run, walk, or jog as necessary.
  
• Must be able to read, write, understand, and clearly speak with guests.

Good to haves:

• Customer service: 1 year+

* This list is not all-inclusive. The full job description will be provided at your interview.

** Free parking while working at your assigned Propark location(s).

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.

Please go to the Propark corporate careers portal to view our Notice of E-Verify Participation - Propark Mobility participates in E-Verify. Following acceptance of your offer, we may verify your employment eligibility through the federal E-Verify program. Notice of E-Verify Participation

Asistente de Puerta de Hotel

Tarifa de Pago: $16.00 - $16.50 por hora ¡más propinas en efectivo!
Tipo de Trabajo: Tiempo completo y Medio tiempo
Ubicación: Orlando, FL
Turno y Horario: 3pm-11pm

Se aceptarán solicitudes hasta que se cierre la oferta de empleo.

Lo que estamos buscando:*

• Seguir las políticas de la empresa para brindar una cálida bienvenida y reconocer a todos los huéspedes del hotel.
• Abrir las puertas y brindar asistencia a los huéspedes que entran y salen del hotel, incluyendo ayudar con el equipaje.
• Informar a los huéspedes información básica sobre el hotel y las áreas locales de interés y actividades.
• Asistir a los huéspedes con el almacenamiento y la recuperación de equipaje.
• Proporcionar direcciones a los huéspedes.
• Comunicar los procedimientos de estacionamiento a los huéspedes/visitantes.
• Mantener un uniforme limpio y una apariencia profesional.
• Debe ser capaz de cargar equipaje o paquetes que pesen menos o igual a 50 libras sin asistencia.
• Debe ser capaz de ayudar a cargar equipaje o paquetes que pesen más de 75 libras.
• Realizar otras funciones laborales razonables según lo soliciten los Supervisores.

¿Qué hay para usted?

• ¡Promovemos desde dentro - estacione su carrera aquí!
• ¡Estacionamiento Gratis!**
• Horario flexible; días feriados pagados y Bienestar.
• Programa de asistencia al empleado (EAP) gratuito y confidencial que brinda apoyo y recursos a los empleados y sus familias las 24 horas del día, los 7 días de la semana. Incluyendo 3 sesiones gratuitas de asesoramiento para todos los empleados y cada miembro de la familia del hogar.
• (Empleados de TC) ¡Vacaciones pagadas y un día libre adicional en su cumpleaños!
• (Empleados de TC) Paquete de Beneficios - ¡incluye médico, HSA, FSA, dental, visión y 6 seguros suplementarios, incluyendo beneficios de transporte, seguro para mascotas y 401k!
• La Compañía ofrece siete (7) días feriados pagados aunque la naturaleza de nuestro negocio requiere que nuestras ubicaciones permanezcan abiertas. Los siete (7) días feriados incluyen: Día de Año Nuevo, Día de los Caídos, Día de la Independencia, Día del Trabajo, Día de Acción de Gracias, Día de Navidad, Cumpleaños (Día Festivo Flotante)* Cualquier puesto ofrecido que sea de Medio Tiempo, Medio Tiempo Estacional, Tiempo Completo Estacional u OC no es elegible para los beneficios del seguro médico.
• El Bienestar se proporciona de acuerdo con los mandatos de la ciudad o el estado.
• Para más información:

Requisitos indispensables:

• Debe tener 18 años o más.
• Los Asistentes de Puerta deben ser capaces de estar de pie durante largos períodos de tiempo y también ser capaces de correr, caminar o trotar según sea necesario.
• Debe ser capaz de leer, escribir, comprender y hablar claramente con los huéspedes.

Bueno tener:

• Servicio al cliente: 1 año o más

* Esta lista no es exhaustiva. La descripción completa del trabajo se proporcionará en su entrevista.
** Estacionamiento gratuito mientras trabaje en su(s) ubicación(es) asignada(s) de Propark.

Propark es un Empleador que ofrece Igualdad de Oportunidades (EOE). Se considera a los solicitantes calificados para el empleo sin importar la edad, raza, color, religión, sexo, origen nacional, orientación sexual, discapacidad o estatus de veterano. Si necesita asistencia o una adaptación durante el proceso de solicitud debido a una discapacidad, está disponible bajo petición. La empresa se complace en proporcionar dicha asistencia, y ningún solicitante será penalizado como resultado de tal solicitud.

Por favor, visite el portal corporativo de carreras de Propark para ver nuestro Aviso de Solicitante de CPRA y la Política de Privacidad para el estado de CA. Esta política también se le enviará por correo electrónico al recibir su solicitud.

Por favor, visite el portal corporativo de carreras de Propark para ver nuestro Aviso de Participación en E-Verify - Propark Mobility participa en E-Verify. Tras la aceptación de su oferta, podemos verificar su elegibilidad de empleo a través del programa federal E-Verify. Aviso de Participación en E-Verify

Responsibilities

• Greet every guest warmly with a friendly, professional attitude upon arrival and departure.

• Open and close hotel entrance doors for guests.

• Welcome guests and provide directions to the front desk, restaurants, meeting rooms, and hotel amenities.

• Assist guests with luggage by coordinating with Bell Services when needed.

• Manage traffic flow at the front drive, ensuring vehicles move efficiently and safely.

• Coordinate with valet attendants to expedite vehicle arrivals and departures.

• Assist guests entering and exiting vehicles, including those requiring additional assistance.

• Monitor the front entrance to maintain a clean, safe, and welcoming appearance.

• Help organize taxi, rideshare, shuttle, and limousine pickups while minimizing congestion.

• Communicate effectively with the Front Desk, Bell Services, Security, and Valet teams regarding guest needs.

• Provide information about local attractions, transportation options, and hotel services.

• Respond promptly to guest requests and resolve minor concerns or direct guests to the appropriate department.

• Observe and report suspicious activity or safety hazards to hotel management or Security.

• Ensure compliance with hotel service standards and safety procedures.

• Maintain a professional appearance and adhere to the hotel's uniform and grooming standards.

• Assist during high-volume arrivals, departures, group check-ins, and special events.

• Help maintain ADA accessibility by assisting guests with disabilities as needed.

• Thank guests for choosing the hotel and invite them to return.

• Excellent customer service and communication skills.

• Friendly, professional, and positive demeanor.

• Ability to stand and walk for extended periods.

• Ability to work outdoors in various weather conditions.

• Strong teamwork and multitasking abilities.

• Basic knowledge of hotel operations and local attractions.

• Ability to remain calm and professional in busy environments.

• Flexibility to work weekends, holidays, and varying shifts.

A successful hospitality door attendant creates an exceptional first and last impression for every guest while ensuring the hotel's entrance operates safely, efficiently, and with outstanding service.

Qualifications

• High school diploma or equivalent preferred.

• Previous experience in hospitality, customer service, valet, or bell services is preferred but not required.

• Excellent customer service and interpersonal skills.

• Professional appearance and positive attitude.

• Strong verbal communication skills.

• Ability to greet and assist guests in a friendly, courteous, and professional manner.

• Ability to stand and walk for extended periods of time.

• Capable of lifting and carrying up to 50 pounds when assisting with luggage.

• Ability to work outdoors in various weather conditions.

• Flexible schedule, including weekends, holidays, and evenings.

• Ability to multitask and remain calm in a fast-paced environment.

• Strong attention to detail and commitment to guest satisfaction.

• Ability to work independently and as part of a team.

• Basic knowledge of hotel services, amenities, and local attractions.

• Valid driver's license with a clean driving record (preferred if assisting with valet operations).

• Must pass a background check and comply with company safety and service standards.

These qualifications help ensure a Door Attendant provides a welcoming first impression while maintaining the highest level of guest service and professionalism.