Front Desk Agent

Front Desk Ambassador

John Knox Village of Florida is seeking a warm, welcoming, and service-oriented Front Desk Ambassador to be the face of our customer-centric community. This role offers a unique opportunity to interact daily with residents, families, and guests-ensuring they feel valued, supported, and truly at home. You will embody our core values of empathy, integrity, and safety while contributing to a culture of excellence and engagement.

John Knox Village is a not-for-profit Life Plan Retirement Community offering independent living, assisted living, and skilled nursing care to more than 1,000 residents. Our scenic 70-acre campus in Pompano Beach is conveniently located near major highways and transportation options.

As a Front Desk Ambassador, you will create a positive first impression from the moment someone enters our community. You will answer phones promptly and professionally, sort mail with accuracy, manage deliveries, and assist residents and guests with a friendly, solutions-focused approach. Your role is essential in fostering trust, building relationships, and enhancing the overall experience within our vibrant community.

This is more than a front desk position-it is an opportunity to make meaningful connections and contribute to a high-performance environment where residents feel supported and cared for.

Excellent communication skills

Strong interpersonal abilities with a warm, welcoming demeanor

Ability to read, write, and speak in English

Strong multitasking skills to manage calls, mail, and deliveries efficiently

Attention to detail and accuracy in processing information

Friendly, positive attitude that fosters trust and engagement

Adaptability and problem-solving skills in a dynamic environment

Greet residents, families, and guests with warmth and professionalism

Answer phones promptly and courteously

Sort and distribute mail with accuracy

Manage deliveries and ensure smooth handling of incoming items

Provide exceptional customer service to all community members

Assist with inquiries and help resolve issues with empathy and efficiency

Support a welcoming, resident-centered environment

Perform other duties as assigned

Medical, dental, and vision insurance

403(b) retirement plan

Life insurance

Flexible spending account

Competitive salary

Paid time off

Paid meals

Scholarship program up to $15,000 per qualified employee

Free like-new appliances available to employees

Great work environment

Amazing sense of community

This position is subject to Level 2 background screening in accordance with Florida law. More information can be found on the AHCA Background Screening webpage.

John Knox Village is a Drug-Free and Tobacco-Free Workplace. We are an Equal Opportunity Employer (EOE).