Director of Housekeeping

COMPANY OVERVIEW:

Aspen Vacations is a growing vacation rental company with a passion for creating seamless stays and exceeding the expectations of our guests and homeowners. Our curated portfolio of luxury properties spans the four majestic mountains of Aspen Snowmass, one of the world's most iconic destinations.

POSITION SUMMARY:

We are seeking an experienced Director of Housekeeping to lead our housekeeping team, ensuring all properties are exceptionally clean, properly appointed, and guest-ready. If you are a hands-on leader with a keen eye for detail and a passion for delivering outstanding guest experiences, we'd love to hear from you.

RESPONSIBILITIES:

• Recruit, onboard, and develop housekeeping staff, including supervisors, to enhance team skills, performance, and efficiency
• Develop and implement structured training programs to ensure consistent onboarding, skill development, and service standards
• Create and manage cleaning schedules to ensure timely turnovers and optimal staffing
• Oversee daily housekeeping operations, ensuring all tasks are completed to Aspen Vacations' quality standards
• Motivate the team through recognition and accountability, addressing performance issues when necessary
• Conduct regular property inspections to uphold cleanliness and presentation standards, promptly addressing any deficiencies
• Monitor and manage inventory of linens, cleaning supplies, and equipment, proactively sourcing and replenishing as needed
• Perform inventory checks to verify household items and amenities are in place, in excellent condition, and replaced as needed
• Implement and uphold cleaning protocols that ensure consistency, safety, and sanitation across all properties
• Ensure prompt reporting of maintenance issues and follow up to confirm timely resolution
• Coordinate with guest services and operations teams for seamless arrivals, departures, special requests, and deliveries
• Respond proactively to guest and owner requests, resolving issues with professionalism and urgency
• Accurately bill owners for additional housekeeping services and replacement items
• Participate in leadership meetings, contributing insights and recommendations to improve operations and guest experience
• Communicate professionally with owners and guests to understand preferences, resolve concerns, and build trust
• Foster open communication and a positive team culture focused on continuous improvement

QUALIFICATIONS:

• 5+ years of housekeeping management experience in high-end vacation rentals, luxury hotels, or resorts
• Deep understanding of luxury service standards and guest expectations
• Strong leadership and problem-solving abilities, especially under pressure
• Proficiency with Microsoft Word, Excel, Outlook, and housekeeping/property management software
• Proven success managing and training a housekeeping team to 5-star standards
• Experience recruiting, onboarding, and conducting staff evaluations
• Experience developing and implementing training programs
• Vendor management experience (suppliers, laundry services, etc.)
• Excellent communication skills with the ability to engage with guests, owners, vendors, and staff
• Ability to create and implement Standard Operating Procedures (SOPs)
• Exceptional attention to detail and organizational skills
• Budgeting and cost control experience for housekeeping operations
• Bilingual in English and Spanish required

Physical Requirements:

• Ability to stand, sit, and walk for extended periods of time
• Ability to reach overhead and below the waist
• Regularly push, pull, and lift objects up to 25 pounds
• Flexibility to bend, stoop, squat, kneel, and twist
• Prolonged periods of desk work and computer use

COMPENSATION & BENEFITS:

Annual Salary: $90,000 to $120,000, commensurate with experience and qualifications, with opportunity for additional performance incentives.

Benefits:

• Health, dental, and vision insurance
• Generous paid time off (PTO)
• Performance-based bonus opportunities
• Supportive, collaborative work environment where your ideas are valued

Schedule: Available to work a flexible schedule, including weekends and holidays