Supervisory Health Technician (Telehealth Clinical)

Job Title

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Major duties include but are not limited to:

• Providing direct supervision to Telehealth team which includes assigning, amending or rejecting work. Ensuring production and accuracy requirements are met. Developing performance plans, recommending standards and ratings, and evaluating performance, making promotions, reassignment, and recognizing outstanding performance, responding to questions or matters not covered by standards and problems in meeting performance standards. Effecting corrective and disciplinary measures to address conduct and performance issues;
• Creating and modifying work schedules to meet anticipated and unanticipated changes in the workload.
• Overseeing attendance and reviewing and approving leave requests of direct reports while ensuring adequate staff is available to perform all needed telehealth duties.
• Providing guidance and technical direction relating to the telehealth program and relevant administrative matters to direct reports.
• Working with the Facility Virtual Health Coordinator to develop assignments for team members in order to facilitate all operations of the facility's telehealth program.
• Distributing and balancing workload and tasks among employees in accordance with established workflow and/or job specialization and required rotations.
• Monitoring the status and progress of team members' work and directing adjustments in accordance with established priorities.
• Ensuring that instructions on work priorities, methods, deadlines and quality have been met.
• Ensuring that new employees (VA Medical Center, Virtual Mobile Clinic, the Community Based Outpatient Clinic sites and Southside Annex) receive on-the-job training to and are adequately instructed in specific tasks and job techniques.
• Providing patient education via approved materials.
• Supporting the Veteran in completing patient satisfaction surveys.
• Communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care.
• Arranging and completing test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies.
• Ensuring information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plans.

Work Schedule: Monday-Friday 7:30 to 4:00pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized.