Operational Enablement Lead - Senior Vice President

The Operational Enablement Lead is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. Responsibilities Spearheads design and execution of target operating model for multiple teams. Formally defines and standardizes end-to-end processes and develop comprehensive training plans to ensure organizational readiness. Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs. Applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area. Ensures creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log. Ensures program plans meet business needs as described in the program initiation documents. Ensures all stakeholders are identified and included in scope definition activities. Ensures stakeholders understand the program schedule and key milestones. Ensures program stakeholders receive schedule status regularly. Ensures funding has been approved for the program. Ensures all areas of the program are appropriately staffed. Ensures program commitment from those assigning resources. Escalates program risks to the Program Director, or Program Sponsor, when appropriate. Maintains appropriate staffing requirements to meet operational needs.. Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications 10+ years of experience Good negotiation, influencing and stakeholder management skills Strategic vision with hands‑on execution track record, possessing a deep understanding of process optimization methodologies and training development, risk management, and modern technology enablement (including automation and digitization) Education Bachelor's/University degree or equivalent experience, potentially Masters degree Job Family Group Project and Program Management Job Family Program Management Time Type Full time Primary Location Tampa Florida United States Primary Location Full Time Salary Range $130,880.00 - $196,320.00 Employee Benefits discretionary and formulaic incentive and retention awards medical, dental & vision coverage 401(k) life, accident, and disability insurance wellness programs paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays For additional information regarding Citi employee benefits, please visit citibenefits.com. Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right Anticipated Posting Close Date Aug 11, 2026 Equal Opportunity Statement Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr Citi