LTSS Manager - SCO United

POSITION SUMMARY:
The LTSS Manager reports to the Sr. LTSS Manager and is responsible for the oversight and the day-to-day operations of one or several programs in the Special Programs Department. S/he will work collaboratively with the Sr. LTSS Manager and other managers, supervisors, and directors as needed. The LTSS Manager will provide direct supervision of the staff assigned to the programs.


The Special Programs Department manages the following programs: Senior Care Options Plans (SCO), One Care Plans (OCP), and the Community Partnership (CP) under Accountable Care Organizations Partnership (ACO).

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Assist with the selection, onboarding, and training of supervised staff.
• Ensure compliance with CMS, Executive Office of Aging & Independence (AGE), and other applicable State and Federal regulations and programs, CBES policies and procedures, quality performance measures, and productivity standards.
• Ensure job-related tasks are accomplished within the required timeframe by communicating job expectations, monitoring, and appraising results.
• Develop, coordinate, and ensure adherence to programs, policies, procedures, and quality and productivity standards.
• Assigned a small case load.
• Collaborate with Sr. LTSS Manager and the CBES Operations Team to gather data for forecasting program membership and assist in the implementation of new Long-Term Support Services (LTSS) programs as needed.
• Prepare monthly reports, budgets, and other support documentation as requested by CBES Operations Team.
• Maintain quality service by upholding work standards, analyzing and resolving service issues, identifying trends, and recommending system improvements.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing, and maintaining professional networks.
• Serve as a liaison between the SCO and OC Plans, CPs, ACO Partners, Protective Service Agencies, Boston Housing Authority, and Property Management and CBES staff, providers, and consumers as needed.
• Review and reconcile monthly member rosters.
• Review consumers' assignments to care managers monthly.
• Participate in internal and external meetings as required.
• Provide support to care managers, supervisors, and other CBES staff regarding consumer assessments, service planning, and resources.
• Ensure that the staff identifies elders in at-risk situations, including abuse, neglect, and financial exploitation. Report to and collaborate with an appropriate crisis intervention agency, including Protective Services and Elders at Risk programs, to alleviate abuse, neglect, and other crises.
• Provide coverage for the Sr. LTSS Managers, and supervisors, and oversee the care managers if the manager/team supervisor is absent. This includes, but is not limited to, weekly supervision meetings and consults.
• Approve timesheets, weekly schedules, time-off requests, and conduct other related paperwork and duties as needed.
• Protect Consumers' Personal Health Information (PHI) and report suspected security breaches.
• Provide coaching and mentoring to staff. Consult with Sr. LTSS Manager and Human Resources regarding employee-related matters.
• Other duties and projects as assigned.

QUALIFICATIONS:

• Three years working in an Aging Services Access Point organization with case management experience with at least one year of supervisory experience is strongly preferred.
• Strong organizational and problem-solving skills are required.
• Excellent interpersonal, written, and verbal communication skills are required.
• Must be able to work with a diverse population and within a multi-disciplinary team.
• Must be familiar with the federal and state programs and local resources.
• Must have strong computer skills, including knowledge of Microsoft Office and SAMS.
• Prior experience working with MassHealth, SCO or One Care Plan s , or other insurance plans is a plus.

EDUCATION, SKILLS, AND EXPERIENCE:

• Bachelor's degree preferably in social work, human services, nursing, psychology, sociology, or a related field with a minimum of three years of experience in the human service field, preferably working with elders.

PHYSICAL REQUIREMENTS OF THE JOB:

• Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.
• Ability to climb stairs.
• Ability to travel within the community to conduct in-home visits with consumers.
• Work requires regularly standing, stooping, and bending.