Patient Care Navigator

Patient Care Navigator

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Patient Care Navigator today with HCA Florida Gainesville Surgical Group.

Job Summary and Qualifications

Full time (Monday - Friday, day shift), no nights, no on-call, no weekends, no holidays

Seeking a Patient Care Navigator who is responsible for the coordination, program development, management, and education of multidisciplinary practice surrounding patients' healthcare. We would love you to apply now!

What you will do in this role:

• Initiates and manages patient education process and responsible for responding to patient inquiries via phone, email, and securing messaging
• Ensures patient has completed required education, training classes, and any other pertinent requirements designated by insurance guidelines
• Coordinate and obtain clinical information required for patient's surgeries
• Coordinate surgery schedule calendar and detailed processes related to surgery scheduling
• Contact appropriate parties to resolve issues regarding prior authorizations and necessary referral requirements
• Communicate with appropriate parties to discuss any insurance criteria
• Verify and utilize online carrier portals and websites to calculate patient cost share and assist patient with payment to appropriate departments
• Assist in answering incoming calls and ensure patient questions are answered and screened appropriately
• Ability to work with co-workers, patients, various stakeholders, and management in a positive, supportive, and cooperative manner
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations

Education :

• Associate's degree preferred

EXPERIENCE :

• Minimum 2 years of healthcare related experience in a specialty service line required Minimum 2 years of insurance and or surgery scheduling experienced required

CERTIFICATION/LICENSE :

• National Healthcareer Association (NHA) Certified Electronic Health Records Specialists (CEHRS) preferred but not required

Benefits

HCA Florida Gainesville Surgical Group, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Supporting HCA Healthcare's 186 hospitals and 2,400+ sites of care, Physician Services plays a crucial role as the main entry point for patients looking for high-quality healthcare within the HCA Healthcare system. With a focus on meeting the needs of our patients at all access points, Physician Services is dedicated to implementing innovative, physician-driven, value-added solutions to assist physicians in providing high-quality, patient-centered care, aligning with our mission to care for and enhance human life.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times.  In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual." - Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Care Navigator opening. We promptly review all applications. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.