Customer Support Leader — AI-Driven Coaching & Excellence

Billtrust

Billtrust is looking for a Manager, Customer Support to lead the customer experience in Nashville. This hybrid role involves coaching and developing a high-performing team, prioritizing AI tools to improve service delivery, and ensuring customer satisfaction metrics are met. The ideal candidate will have 5+ years in a SaaS support environment, strong communication skills, and expertise in customer relationship management. A comprehensive benefits package is offered to attract top talent. #J-18808-Ljbffr Billtrust

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Customer Support Leader — AI-Driven Coaching & Excellence in Nashville, TN vacancy

Customer Support Leader: Growth & Process Innovator
A dynamic support organization in Nashville, Tennessee is seeking a Customer Support Manager to enhance and lead customer support operations. This role involves overseeing... ...will possess strong leadership skills, excellent communication abilities, and a commitment to delivering...
Suggested
Full time
Alphabe Insight Inc
Nashville, TN
3 days ago
Member Support, Team Lead
...in joining a purpose-driven company in the music industry... ...Director of Member Support to lead a team of... ...internal and external customers who include creators,... ...Lead Experience with coaching and training others for... ...to achieve operational excellence is a plus. Multi-channel...
Suggested
Work experience placement
Local area
Monday to Friday
The Mechanical Licensing Collective
Nashville, TN
2 days ago
Remote Customer Service Coordinator
$40k - $50k
...Resource Innovations is seeking a Customer ServiceCoordinator to join our... ..., and customer service to support the delivery of impactful, energy... ...organizational skills Results-driven and able to collaborate across... ...programs, including Word, Excel, OneNote and Teams; experience...
Suggested
For contractors
Local area
Remote work
Shift work
GrabJobs
Nashville, TN
5 days ago
Call Center Training Manager
...competitiveness, and customer experience. Leads... ...-to-end customer support center operations,... ...a compliance-driven environment. This... ...priorities and operational excellence at scale. Key... ...performing teams through coaching and performance... ..., automation, and AI to enhance...
Suggested
DXC Technology Inc.
Nashville, TN
4 days ago
Customer Operations & Implementation Leader
Customer Operations & Implementation Leader Nashville, TN Full-time | Reports to: CEO About Us... ...onboarding, implementation, and support. You will build and lead... ..., deploy, and manage AI agents that augment and... ...discipline Drive operational excellence across onboarding and...
Suggested
Full time
Remote work
Visa sponsorship
Work visa
GraphiteRx Inc.
Nashville, TN
2 days ago
Customer Experience Supervisor
$26.93 - $33.66 per hour
...technology and data-driven commercial MGA and insurance... ..., data, and AI/ML to optimize the way... ...we engage with our customers and partners. Job Summary The Customer Excellence Supervisor is a player-coach who leads a team of 4–6 Specialists supporting brokers, insureds,...
Hourly pay
Temporary work
Live in
Local area
Remote work
Work from home
Shift work
ISC (Integrated Specialty Coverages, LLC)
Nashville, TN
1 day ago
Remote Customer Support Team Lead
...description: Overview Join our dynamic team as a Remote Customer Support Team Lead, where your enthusiasm and dedication will elevate... ...interaction Strong negotiation skills combined with excellent communication abilities in multiple languages; bilingual proficiency...
Remote job
Work from home
Flexible hours
Sweetepictravels
Nashville, TN
9 days ago
Customer Service Lead (SDL Leadership)
$67.9k - $180k
...Position Overview The Customer Service Lead (SDL Leadership) is responsible... ...high-quality end-user support, and leading a team of... ...performance evaluations and provide coaching to team members. Support... ...systems, and ITIL practices. Excellent problem-solving, communication...
Contract work
Work at office
ASM Research, An Accenture Federal Services Company
Nashville, TN
1 day ago
Product Support Manager
$75k - $110k
...managed services. Our customers include financial institutions... ...National Product Support Manager - Cash Vault... ...driving operational excellence and supporting the CVS... ...been a trusted global leader in secure logistics and... ...powered by technology, driven by purpose, and united...
Work at office
Local area
Remote work
Brinks
Nashville, TN
5 days ago
Customer Experience Supervisor
$26.93 - $33.66 per hour
...technology and data-driven commercial MGA and insurance... ..., data, and AI/ML to optimize the way... ...we engage with our customers and partners. Job Summary The Customer Excellence Supervisor is a player-coach who leads a team of 4-6 Specialists supporting brokers, insureds,...
Hourly pay
Temporary work
Live in
Local area
Remote work
Work from home
Shift work
ISC (Integrated Specialty Coverages, LLC)
Nashville, TN
2 days ago
AI - Data Engineer
$129k - $150k
...hockey, soccer, in addition to coaches, on‑air broadcasters, and... ...locations globally. The Role The AI Engineer is a member of a highly... ...semantic search, or knowledge driven systems Experience with... ...methods and applications preferred Excellent analytical and problem solving...
Permanent employment
Work at office
Local area
Creative Artists Agency
Nashville, TN
5 days ago
Remote Senior Customer Success Lead - AI-Driven Growth
Genesys Cloud Services, Inc. in the United States is seeking a Senior Customer Success Manager to lead high-visibility programs that drive adoption, retention, and growth. You will blend strategy, data, and execution to scale customer outcomes across a focused set of accounts...
Remote job
Genesys Cloud Services, Inc.
Nashville, TN
3 days ago
Senior Customer Success Leader — Remote Growth & Retention
Genesys Cloud Services, Inc. is seeking a Customer Success Manager to lead a high-performing team focused on customer retention and growth... ...offers a competitive salary based on experience, with excellent benefits including flexible work options and development opportunities...
Remote job
Flexible hours
Genesys Cloud Services, Inc.
Nashville, TN
3 days ago
Customer Service Team Leader - Merchandising & Training
...looking for a dedicated Team Leader in Nashville, TN. The role involves... ..., and ensuring a superior customer experience. Candidates should... ...will provide direction, support training, and contribute to a... ...environment, promoting a culture of excellent customer service. #J-18808-...
Bass Pro Shops
Nashville, TN
5 days ago
Store Customer Experience Leader
$16 per hour
...seeking a Store Manager in Tennessee to lead front-end operations, train crew, and drive customer service excellence in a fast-paced retail environment. You will recruit and coach team members, ensure brand standards, manage opening/closing procedures, and maintain store...
Hourly pay
Five Below
Nashville, TN
3 days ago
Healthcare Support Director - AI-Driven, White-Glove
A healthcare technology innovator in Nashville seeks a Director of Customer Support to deliver exceptional support for healthcare organizations. The ideal candidate will combine clinical experience and strong leadership to guide teams and enhance service efficiency through...
iScribeHealth
Nashville, TN
5 days ago
SLA-Driven Call Center Operations Manager
A leading consulting firm in Nashville seeks a Call Center Operations Manager to manage day-to-day call center functions, ensuring compliance with federal standards. The successful candidate will oversee workflows, train staff, and monitor call quality while leading quality...
ASM Research, An Accenture Federal Services Company
Nashville, TN
3 days ago
Manager of Client Management
$71.86k - $121.86k
...market leads in their efforts to support the client global goals/... ...strongly preferred. ~ Previous customer / client-facing experience and... ...track record to deliver a data-driven, analytical approach to the... ...but not limited to PowerPoint, Excel, Word and Salesforce. #AmexGBTJobs...
Immediate start
Flexible hours
American Express Global Business Travel
Nashville, TN
2 days ago
RIA Support Coordinator
...RIA Support Coordinator The RIA Support Coordinator provides comprehensive... ..., relationship management, and customer service skills. Ability to work in a deadline driven environment with a willingness... ...applications, including Word, Excel, PowerPoint, and Outlook....
Work at office
Jackson National Life Insurance Company
Nashville, TN
1 day ago
Customer Experience & Operations Coordinator
$58k - $63.28k
Customer Operations Specialist Nashville, TN Salary: $58,000 - $63,275 A global leader in premium audio technology is seeking a Customer Operations... ...Operations Specialist will support customers, dealers, and... ...a fast-paced environment Excellent communication and customer...
Temporary work
Work at office
Flexible hours
AppleOne Employment Services
Nashville, TN
3 days ago
Future Opening: Customer Service Manager - State Farm Agent Team Member
$42k - $65k
...Customer Service Manager As a customer service manager with Hunter... ...of the community members you support. We look forward to... ...opportunities for especially driven and sales-minded candidates.... ...and anticipate their needs. Excellent communication skills to assist...
Hourly pay
For contractors
Work at office
Hunter Bolden - State Farm Agent
Nashville, TN
2 days ago
Director of Finance, Client Services
...with hospital CEOs, CFOs, and operational leaders to drive financial performance, enhance operational efficiency, and support data‑driven decision‑making. Duties and Responsibilities... ..., Infor/Lawson, Oracle/Cerner, Epic, Athena) and Microsoft Excel. #J-18808-Ljbffr...
Contract work
Work experience placement
QHR Health, LLC dba Ovation Healthcare
Brentwood, TN
5 days ago
Director, Client Services
...loyalty come together, driven by passion and... ...brands, we are leaders in loyalty, helping... ...-life balance and support our team with: Flexible... ...that drive customer engagement and grow... ...with operational excellence, requiring strong... ...artificial intelligence (AI) tools to support...
Remote work
Flexible hours
Kobie
Nashville, TN
5 days ago
Traveling Project Manager
...and refine project-specific and client-driven goals, schedules, and budgets. Assist the... ...with the Construction Technology Leader to support VDC implementation. Provide estimating... ...and critical path management principles. Excellent interpersonal skills with proactive client...
Daily paid
Temporary work
For contractors
For subcontractor
Work at office
Remote work
Monday to Friday
Weekend work
T.W. Frierson Contractor
Nashville, TN
5 days ago
Lead Retail Associate: Customer Experience Leader
...unload shipments, stock shelves, manage plan-o-grams, assist customers, and operate the cash register with accuracy and courtesy. We... ...Responsibilities include maintaining a clean, safe store and providing excellent customer service daily. #J-18808-Ljbffr ∙ Elijah House...
∙ Elijah House Foundation
Nashville, TN
3 days ago
Guest Experience Manager
$60k - $65k
...details. The Guest Experience Manager will support VIP arrivals, special requests, service... ...A calm, polished presence with excellent judgment and emotional intelligence... ...is a beautiful opportunity for a service-driven hospitality professional who takes pride...
Gecko Hospitality
Nashville, TN
5 days ago
Traveling Sales Director CCRC
$725 per month
...Sales Director to support Brookdale's National... ...a mission‑driven sales culture while... .... Supervises and coaches the daily sales activities... ...programs and Customer Relationship Management... ...and clinical leaders, Director(s) of District... ..., Microsoft Word, Excel, and Outlook is...
Hourly pay
Full time
Temporary work
Part time
Work experience placement
Flexible hours
Shift work
Night shift
Afternoon shift
Brookdale
Brentwood, TN
3 days ago
Member Support Team Lead - Customer Experience & Ops
A purpose-driven music industry company based in Nashville seeks a leader for its Member Support team. This role involves coaching and managing support associates... ...degree and experience in customer experience roles.... ...driving operational excellence, analyzing KPIs, and...
The Mechanical Licensing Collective
Nashville, TN
1 day ago
Travel Support Coordinator
...Customer Relations Specialist We are hiring a Customer Relations Specialist to support clients with travel planning and booking services. In this role, you will assist clients in exploring travel options, coordinating reservations, and ensuring a smooth and positive...
Remote work
Flexible hours
Traveling with Tasha
Nashville, TN
2 days ago
Tax Managing Director, Private Client Services
$215k - $270k
...Microsoft Office Suite (specifically Word, Excel, and PowerPoint) and Adobe Acrobat,... ...job performance and career growth; coaches others and advisees to help them... ...exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take...
Private practice
Work at office
BDO Capital Advisors LLC
Nashville, TN
5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Support Leader — AI-Driven Coaching & Excellence. Be the first to apply!