Emergency Dispatch & Transport Coordinator

Job Description

Job Description

Emergency Dispatch & Transport Coordinator

Location: West Mifflin, PA 15122

Shift: Availability: Must be flexible and available for any shift. Daylight and evening shifts are typically 8 or 10 hours; overnight shifts are 10 hours. Includes rotating weekends and holidays.

Employment Type: Full-Time, Direct Hire (Permanent Staff)

Position Overview

We are seeking a highly organized Emergency Dispatch & Transport Coordinator to join a specialized clinical communications center in West Mifflin. This role is pivotal in processing patient transport requests, managing emergency calls, and coordinating critical communications between medical personnel and facilities.

As a Direct Hire position, you will be a permanent employee of the organization from day one, receiving a stable schedule and long-term career growth.

The Concierge Advantage

Our firm serves as a strategic partner to the employer. We manage the full employment lifecycle—from initial application through onboarding—at no cost to the candidate . Our goal is to provide you with a streamlined, professional experience as you transition into your new role.

Compensation & Growth

• Starting Range: Up to $23.15/ hr (Commensurate with experience)
• Long-Term Potential: The position offers a growth ceiling of up to $32.01/hr . This maximum rate is the target for established employees achieved through continuous learning, internal advancement, and sustained professional development.

Benefits Profile

• Comprehensive Healthcare: Premium medical, dental, and vision coverage.
• Retirement Planning: Robust employer-sponsored retirement savings options to secure your future.
• Flexibility: Potential for partial telecommuting may be available after six months of successful in-office performance and leadership approval.

Key Responsibilities

• Transport Coordination: Efficiently schedule and coordinate medically necessary and non-emergency patient transportation in accordance with established policies.
• Emergency Call Processing: Receive and process emergency incoming calls, medical command reports, and hospital condition codes with high precision.
• Clinical Communication: Facilitate medical command requests between paramedics and physicians, ensuring all data is accurately documented in the dispatch system.
• Facility Monitoring: Monitor hospital alarm systems, address security requests, and perform hospital operator duties during overnight shifts.
• System Documentation: Maintain detailed and accurate records of all communications and transport logs within the specialized CAD system.

Mandatory Requirements

To be considered for this role, candidates must meet the following requirements:

• Education: High school graduate or equivalent required.
• Experience: Current or prior EMS or healthcare experience is required.
• Licensure: Current EMT or Paramedic certification is required.
• Technical Skills: Must possess strong computer skills and the ability to maintain accuracy while multitasking in a fast-paced environment.
• Communication: Exceptional verbal and written communication skills are essential for relaying critical medical information.