Document Review Manager

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Position Overview The Document Review Manager is responsible for establishing procedures and protocols to ensure strict compliance with federal, state and local real estate regulatory lending guidelines, GSE (Freddie Mac) seller responsibilities, and SECU lending policies. The role involves developing and overseeing internal department quality control measures, managing internal and external regulatory audits, and resolving severely escalated documentation discrepancies discovered during post‑closing loan review. The Manager coordinates workflow, continuously evaluates work processes, and ensures that the full SECU real‑estate portfolio is accurately secured, recorded, and maintained, and that all originated real‑estate loans book to the servicing platforms in a timely manner. Essential Responsibilities (20%) Interpret and adhere to fair lending laws, regulations, and guidance—including the Fair Housing Act, Home Mortgage Disclosure Act (Regulation C), Real Estate Settlement Procedures Act (Regulation X), Truth in Lending (Regulation Z), and GSE (Freddie Mac) seller responsibilities—internally and externally; challenge analysis results and respond to queries from management, regulators, and auditors.

• 20%) Communicate with internal departments and external vendors to resolve severe documentation discrepancies for residential and construction loans, and field incoming inquiries regarding closing documentation and loan disbursements from members, internal departments, and closing agents; create and maintain detailed documentation records involving non‑compliance with application, federal, local, and state regulations.
• 20%) Analyze and compile volume and metric reports; manage high‑level daily reporting, including researching and resolving discrepancies; utilize reporting to determine peak operational times and establish proper staffing levels and departmental protocols.
• 15%) Supervise and coordinate the maintenance of departmental guides and resources, updating information in compliance with new federal, state, and local regulatory guidelines, updated SECU policies, or updated departmental procedures; coordinate the review and testing of new releases and system enhancements to the lending operating system and core system as necessary; develop record‑keeping systems and database enhancements.
• 15%) Define and evaluate data trends, identify root causes, and provide information and reporting regarding emerging risks to Compliance and/or other applicable departments, ensuring future salability and quality control of the real‑estate loan portfolio.
• 10%) Hire, onboard, coach, and develop staff in accordance with department operation needs; maintain accurate employment records and job summaries in line with current market trends and standards.

Required Education & Experience (Knowledge, Skills, & Abilities) Minimum 5 years of experience in a real‑estate lending role such as loan originations and/or underwriting, loan closing, post‑closing or loan servicing. At least 1 year of experience in a leadership or supervisory role. Expert understanding of Federal Regulatory Lending Guidelines, including Regulation B (ECOA), Regulation Z (TILA), Regulation P (GLBA and CFPB), and UDAAP guidelines; additional knowledge of Regulation C (HMDA), Regulation X (RESPA), the Biggert‑Waters Act and HFIAA, and Regulation H (SAFE Act). Expert understanding of State‑specific Regulatory Lending Guidelines, including the Georgia Residential Mortgage Act and North Carolina General Statutes 41A‑4 and 45A‑5. Expert understanding of secondary market delivery and sale compliance. Proficiency entering and interpreting data within Mortgage Origination and Servicing Systems. Proficient use of Microsoft Office, especially Access and Excel. Familiarity with Adobe Acrobat and its editing functions. Ability to navigate phone‑queue software. Preferred Education & Experience (Knowledge, Skills, & Abilities) 4‑year tenure in Document Review, including 2 years as a Document Review Team Lead. Experience with secondary market lending. Experience with training materials and/or staff development. Ability to create consolidated spreadsheets and reports within Microsoft Access and Excel. Preferred certifications. Job Environment & Physical Requirements Hybrid expectations. Filing for prolonged periods. Sitting for prolonged periods. Computer/Typing for prolonged periods. Filing for prolonged periods. Sitting for prolonged periods. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer: State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need. #J-18808-Ljbffr State Employees' Credit Union