IT Support Technician

Turf Casa is a family-owned artificial turf supplier with a showroom in Lakeway, Texas. We offer turf for landscape, pet-area, and putting-green projects, along with accessories such as infill, edging, and adhesives. Customers can explore samples and arrange product pickup, delivery, and specific cuts. Pay: $31.23 per hour. Full-time, with part-time considered based on staffing needs. Weekly hours and required coverage with the Lakeway team will be confirmed during hiring. This remote role supports TurfCasa's Lakeway, Texas office. Work must be performed from an employer-approved U.S. location; eligibility for your work location must be confirmed during hiring. Help staff resolve everyday device, application, and account-use problems through approved support procedures. The role focuses on user support and clear escalation rather than unrestricted systems administration. What you will do Gather clear descriptions of user issues and document troubleshooting steps. Guide staff through approved device and application checks remotely. Resolve routine support requests within assigned access and documented procedures. Escalate security concerns, access changes, and issues beyond the approved support scope. Maintain useful support notes and explain resolutions in plain language. What you bring Practical ability to diagnose common user, device, and application problems. Patient, clear communication with people of varying technical confidence. Organized ticket notes and a careful, repeatable troubleshooting approach. Good judgment about privacy, access limits, and security escalation. Benefits Full-time employees receive 10 days of accrued paid time off and 6 paid holidays. Part-time paid time off is prorated. Paid training is provided. Schedules are shared two weeks ahead where practical. A pay review takes place after 90 days. A review does not guarantee a raise. Employee product discounts are available subject to margin and company policy. #J-18808-Ljbffr Turf Casa