Patient Advocate

Tuesday - Friday | 9:00 AM - 2:15 PM Rotating every other week: Week 1: + Saturday | 7:30 - 11:30 AM Week 2: + Monday | 9:00 AM - 2:15 PM Essential Job Function Assists patients through the registration process verifying patient demographics and insurance information to ensure accuracy for payment processing and insurance billing. Assists new employees with registration workflows. Follows established protocols for collecting and posting co-pays, payment processing and review of records for bad debt. Adheres to No Surprise Act. Responsible for maintaining accurate cash drawer and preparing daily deposits and following practice close processes. Follows practice scheduling guidelines for single or multiple clinics and return, referral and testing appointments Assists new employees with appointment scheduling. Follows office procedures for incoming calls, messages, voice mail and email and coordinate follow up where needed. Manages referrals and obtains pre-certification as needed and notifies pre-cert coordinator for follow up. Creates a positive guest experience through adherence to Steps of Service protocols. Deescalates situations when necessary. Trains new employees on general clerical support; paperwork, medical records, faxes, scans, filing, typing, etc Ensures new patient information is delivered in a timely manner. Mails new patient packets and contact new patients the day before their scheduled appointment. Adheres to no show policy, send letters and document no shows in a timely manner. Performs other duties as assigned Education Required: High School Diploma or equivalent Preferred: Graduate of a certified medical office training course Experience Required: 1 Year clerical experience in medical setting. Proficient in EPIC Cadence/Prelude. Customer Service experience in healthcare setting. Licensure/Certification/Listing #J-18808-Ljbffr