Senior Patient Services Specialist for Outpatient Occupational, Physical, and Speech Therapy

Senior Patient Services Specialist at Providence Holy Cross Medical Center in Mission Hills, CA. This position is Full Time and will work 8-hour, Day shifts.

Providence Holy Cross Medical Center is four-time designated for Magnet® status, the highest recognition for nursing excellence, making it one of just four hospitals in California to achieve this status.

Since 2007, Holy Cross has been recognized as a Magnet® hospital—a prestigious designation from the American Nurses Credentialing Center (ANCC), which recognizes organizations that provide the highest-quality care. Only 9.96% of U.S. hospitals earn Magnet® recognition, which means that only 1% of U.S. hospitals are four times designated.

Providence Holy Cross Medical Center, recognized as one of the best regional hospitals in 10 types of care by U.S. News & World Report. We are also the proud recipient of multiple Healthgrades awards, including America’s 50 Best Hospitals and Patients Safety Excellence for three consecutive years.

Under supervision this position is accountable for scheduling various types of patient appointments from simple office visits to complex procedures, securing appropriate patient account reimbursement by obtaining complex demographic, insurance, and medical information, identifying services requiring authorization for treatment and referral information. This may include coordinating schedules with multiple providers and other specialized resources. Complexity of this position is evidenced by the use of simple and complex medical terminology and enterprise scheduling protocols. The scheduler/registrar/insurance verifier displays professional interpersonal skills and presence when communicating with physicians, staff and the public; as the front-line customer service representative, upholds and exhibits the core values in all communication. It is essential that this information be documented timely and accurately.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Holy Cross Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.


Required Qualifications:

• California Fire and Life Safety Card - National Organization within 30 days of hire
• 1 year of experience in customer service or healthcare registration.
• Demonstrated outstanding customer service experience.
• Clerical and computer experience.
• Experience with State, Federal and other regulatory Compliance Regulations, including Medicare Secondary Payer, EMTALA, and ABN.
• A track record in organizing and planning.

Preferred Qualifications:

• Coursework/Training: Some college level coursework, particularly Medical Terminology or Medical Assistance coursework.
• Upon hire: Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Specialist (CRCS)
• Registrar, scheduler and third-party payor experience.
• Healthcare experience in a hospital or clinical setting, health insurance or medical office.

Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

The Sisters of Providence and Sisters of St. Joseph of Orange have deep roots in California, bringing health care and education to communities from the redwood forests to the beach shores of Orange county - and everywhere in between. In Southern California, Providence provides care throughout Los Angeles County, Orange County, High Desert and beyond.

Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care, and even our own Providence High School.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.