IT Technician - Managed Services

Job Description

Job Description

Your Role at RedZone Technologies 

RedZone Technologies is seeking an IT Technician to support our Managed Services operations from our Annapolis office. This is a hands-on technical role ideal for someone who enjoys problem-solving, continuous learning, and working closely with both customers and internal teams. 

You’ll be responsible for maintaining, troubleshooting, and supporting client systems across a wide range of environments. While primarily office-based, this role includes occasional client onsite support. If you’re technically curious, dependable, and thrive in a collaborative team environment, this role offers meaningful growth within a trusted MSP. 

What You’ll Do 

Systems & Network Support 

• Perform systems management, administration, and troubleshooting across client environments remotely using RMM tools and in person 
• Diagnose and resolve network, server, and endpoint issues efficiently and professionally. 
• Support client/server applications and infrastructure as part of managed services delivery. 

Managed Services Operations 

• Travel to local client locations to install, configure, and troubleshoot IT systems. 
• Provide helpdesk and systems support for clients across diverse industries. 
• System and security administration. 
• Use RedZone’s checklist system and process to routinely audit customer environments 
• Participate in proactive maintenance, monitoring, and issue prevention efforts. 
• Actively document time, logical troubleshooting steps, and resolution to customer via ticketing system 

Team Collaboration & Knowledge Sharing 

• Work closely with internal technical teams to resolve issues and improve service delivery. 
• Share technical knowledge with teammates and customers in a clear, helpful manner. 
• Contribute to a team culture focused on learning, accountability, and follow-through. 
• Act as escalation point for Tier 0 (Green) Technicians 

What We’re Looking For 

• Problem Solver – Hands on troubleshooter, not a “Run Book” only Tech. 

Technical Skills 

• Basic to intermediate understanding of Microsoft technologies, including: 
• Windows Server (2003–2019) 
• Active Directory 
• O365 
• Foundational networking knowledge and troubleshooting skills. 
• Familiarity with hardware installation and diagnostics. 
• Exposure to technologies such as VMware, Cisco, HP, SANs, iSCSI, firewalls, and security devices is a plus. 

Experience & Core Competencies 

• 2-3 years of experience as a Helpdesk Technician, Systems Administrator, or PC Technician. 
• Strong problem ownership with the ability to follow issues through resolution. 
• Self-motivated, resourceful, and comfortable working independently or as part of a team. 
• Clear written and verbal communication skills, and attention to detail.  
• Desire to learn all aspects of IT: Servers, Networking, Firewalls, Security, 365, Azure, and more. 

Additional Requirements 

• This is a 100% in-office role based in Annapolis, MD. 
• U.S. Citizen required. 
• Ability to lift hardware weighing up to 40 lbs independently and up to 80 lbs cooperatively. 
• Willingness to travel occasionally to client sites within MD, DC, and VA. 
• Standard working shifts are 7:30 AM – 4:30 PM OR 8:30 – 5:30 as scheduled. 
• Ability to pursue technical certifications as required. 

Benefits 

• 401(k) with company matching 
• Health insurance 
• Vision insurance 
• Paid time off 
• Professional development in a growing technical environment 

Why Join RedZone Technologies?  

We’re a fast-growing, PE-backed Secure IT Services Provider built around high-caliber talent. Every individual matters here. You won’t be a number. You’ll be a core contributor on a team that values accountability, excellence, and real impact.  

Ready to Apply?  

If you’re excited by the opportunity to contribute to a team that values follow-through, lifelong client relationships, and continuous learning, we want to hear from you. Apply today to take the next step in your career with RedZone Technologies.  

RedZone Technologies, headquartered in Annapolis, Maryland, is a security and IT services firm delivering Continuous Confidence for regulated mid-market and enterprise organizations. Backed by more than 25 years of industry experience and a team of over 70 professionals, RedZone unifies IT operations, cybersecurity, and compliance into a single accountable operating model, replacing fragmented vendor environments with an outcome-driven approach spanning Continuous Posture, Resilience, Compliance, and Intelligence. Through integrated operations, automation, and real-time visibility, RedZone enables organizations to reduce risk, maintain continuous audit readiness, and ensure technology consistently supports business performance and growth.

Company Description

RedZone Technologies, headquartered in Annapolis, Maryland, is a security and IT services firm delivering Continuous Confidence for regulated mid-market and enterprise organizations. Backed by more than 25 years of industry experience and a team of over 70 professionals, RedZone unifies IT operations, cybersecurity, and compliance into a single accountable operating model, replacing fragmented vendor environments with an outcome-driven approach spanning Continuous Posture, Resilience, Compliance, and Intelligence. Through integrated operations, automation, and real-time visibility, RedZone enables organizations to reduce risk, maintain continuous audit readiness, and ensure technology consistently supports business performance and growth.