Banquet House Attendant

Banquet Houseman

At Meadowood, gracious hospitality defines the style of service and timeless, natural beauty, the sense of place. A rich company culture inspires staff to achieve the highest service standards in hospitality. Join the Meadowood team and experience the pride and teamwork of working alongside a dedicated team of professionals in a truly beautiful setting.

Division Support of Meadowood Mission:

To establish Meadowood Napa Valley as the premier experience for enjoyment of California Wine Country Cuisine. To be innovative in exceeding the needs of our guests and to provide a consistent level of quality in food, beverage, and service in a style that reflects the positioning of Meadowood Napa Valley in the top tier of our market place and inspires our guests to return.

Position Summary:

The Banquet Houseman is responsible for ensuring that all functions are set, started and serviced in accordance with standards established by Meadowood. Specific job responsibilities are listed below.

Major Responsibilities & Work Activities:

Guest Service:

• Handle special guest requests.
• Review event order and take appropriate action as changes are needed.
• Coordinate with Manager and Captain for special requests.
• Thank host at departure.

Operations:

• Unlock all rooms at the start and ending of every day
• Ensure that temperature and lighting in function space are appropriate for the event.
• Transportation, set up, and breakdown of banquet items for function.
• Carry out instructions and inspect room for proper set-up according to event order.
• Inspect banquet areas (front and back of the house) for cleanliness, order and maintenance, before and after an event, taking corrective action when needed.
• Be knowledgeable of set up on BEO for each event.
• Check room set up against BEO to ensure set is proper.
• Attend pre-meeting before shift with housemen staff.
• Maintain positive communication with the kitchen, service personnel, client, and managers.
• Ensure completion of duties in a timely fashion.
• Communicate with managers regarding guest comments and complaints, recommending solutions and changes as appropriate.
• Order supplies as needed and appropriate for job duty.
• Assist in service of food and beverage as needed.
• Know and follow California liquor laws, ensuring that alcohol is not served to intoxicated guests or minors.
• Avoid damage to walls, doors, and furniture when transporting equipment and furniture.
• Ensure all rooms are clean before guest arrival e.g. window sills, windows, Brass, Carpet, Ashtrays, Decks, and the Fireplace.
• Attend monthly departmental meeting.
• Record all beverage and food counts on the original BEO in the Banquet Office.
• Maintain proper care and cleanliness of service equipment.
• Perform minor repairs on the equipment.
• Report all equipment that needs to be repaired to the manager.
• Set up and breakdown Meadowood Napa Valley audio visual equipment.
• Ensure recording of any additional equipment onto BEO's.
• Adhere to Meadowood service standards, procedures and APPRECIATE Core Value behaviors.
• Adhere to all service standards and procedures.
• Adhere to all appearance standards of housemen.
• Familiar with all Estate fire and safety regulations.
• Assist in emergency and security procedures as directed by management and the established emergency plan.
• Complete tasks and projects delegated by your supervisor and assist other departments as business volumes and staff levels demand.

Personal Characteristics Required:

• Customer service oriented.
• Independent thinker and doer.
• Understanding of etiquette and style.
• Thorough, detail oriented, organized and pro-active.
• Enthusiastic and high energy.
• Flexible in fast paced environment.
• Effective oral communicator.
• Team oriented.
• Professional, friendly, and courteous even under stress.

Experience Required:

• Two to three years in four or five-star service related field.
• Exhibit working knowledge of basic audiovisual equipment.

Special Skills/Abilities Required:

• Communication Skills (Verbal & Written)/Interpersonal Skills.
• Fluent verbal skills in English required.
• Ability to actively listen and provide clear, coherent responses to clients regarding their needs.
• Basic writing skills.
• Ability to work cohesively in a team environment with flexibility and respect.
• Mathematical Skills.
• Basic mathematical skills (addition, subtraction, division, multiplication).
• Reasoning Ability.
• Ability to solve moderately complex problems that relate to last minute changes required by a guest or weather conditions.

Physical Demands of Position:

• Able to be on feet, walking for long periods of times.
• Lifting of items up to 50 pounds.
• Bending, squatting, kneeling and reaching for long periods of time.

Working Conditions:

• Setup and breakdown of every event.
• General restaurant environment, both in and out of doors.
• Kitchen and staging area in close quarters.
• Driving regularly.
• Required to work weekends, holidays and special events.

Compensation:

The starting hourly rate for this position is $28.00 per hour + tips.

• This is the rate Meadowood Napa Valley reasonably expects to pay. Final compensation will depend on factors such as experience, education, and other job-related qualifications. This position is eligible for service charge distributions and gratuities in accordance with company policy. Total compensation varies and is not guaranteed.

Benefits:

• Sick pay
• Daily employee meals
• Uniforms
• On site parking
• Wine classes

Meadowood is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Meadowood is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. Please let us know if you need any assistance or accommodations due to a disability.