Detection & Investigation Analyst Lead - Outbound Zelle Fraud

Detection & Investigation Analyst Lead As a Detection & Investigation Analyst Lead within PNC’s FDO Zelle Fraud organization, you will be based in one of the following locations: Pittsburgh, PA; Birmingham, AL; Strongsville, OH; Louisville, KY; Denver, CO; Dallas, TX; or Phoenix, AZ. The position is in‑office and does not provide sponsorship for employment visas or participate in STEM OPT. Work hours are Monday to Friday, 8:30 a.m. – 5:00 p.m. ET. This role focuses on outbound Zelle fraud support, card‑free ATM fraud support, and related investigations. You will analyze cases generated from enterprise fraud detection systems and engage with customers whose transactions are suspected of fraud. You will also report suspected fraud and contribute to sustaining and improving departmental processes. Systems Used & Experience Preferred Actimize Service Browser BlueZone (Mainframe/COR) EDGE Excel Google ZAP Avaya Innovis Web Browsers WebView Verint Attributes Curiosity and analytical thinking Ability to detect patterns and anticipate future data trends Adaptability to new technology and continuous learning Commitment to stopping criminals Responsibilities Provide outbound Zelle fraud support Analyze cases generated from enterprise fraud detection systems Communicate with customers whose transactions are suspicious of potential fraud Offer card‑free ATM fraud support Report suspected fraud Assist in sustaining and improving department processes and procedures as requested #J-18808-Ljbffr PNC