Patient Access Coordinator

Upstream Rehabilitation is looking for a Patient Access Coordinator to join our team! Title: Patient Access Coordinator Location Type: Chattanooga, TN - Remote (Must Reside in United States) Build Your Career with Us! Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. Our mission is to inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion. We are committed to delivering remarkable experiences and fostering an inclusive workplace where differences are valued and celebrated. With 1,200+ locations nationwide, 26 brand partners, and 8,000+ employees, Upstream operates at scale while leveraging data, technology, and innovation to drive smarter decisions and operational excellence across the organization. The Role: Join the Upstream Rehabilitation team and play a key role in shaping the patient experience. As a Patient Access Coordinator, you will own the development, maintenance, and centralized governance of clinician scheduling templates across the organization - ensuring consistency, visibility, and efficiency at scale. In this role, you’ll drive scheduling strategies that support patient access, clinician productivity, and operational performance. You’ll manage scheduling templates across clinics, coordinate setup for new hires, and adapt structures to reflect staffing changes, clinic operations, and evolving business priorities. Partnering closely with clinic and patient access leadership, you’ll help build and sustain an optimized scheduling infrastructure across territories. Your work will directly contribute to delivering high-quality care and will support the mission, vision, and values of Upstream Rehabilitation and its affiliated entities. What You’ll Do: Own and optimize clinician scheduling by designing and maintaining templates that balance patient access, operational goals, and provider productivity. Drive consistency and efficiency at scale by ensuring scheduling structures are aligned across territories and continuously improved through audits and data insights. Adapt to a dynamic workforce by updating schedules to reflect hiring, departures, ramp periods, and operational changes—ensuring seamless coverage at all times. Partner with leaders across the business to align scheduling strategies with staffing plans, growth initiatives, and access goals. Leverage data to improve performance by tracking schedule effectiveness, identifying inefficiencies, and delivering actionable insights to leadership. Other projects and duties as assigned. Who You Are: Associate’s degree or equivalent work experience (relevant experience may be considered in lieu of a degree). 2+ years of experience in healthcare operations, scheduling, workforce coordination, or operational analytics. Strong proficiency in Microsoft Excel and reporting tools, with the ability to analyze data and identify trends. Experience working with EMR and/or scheduling systems. High attention to detail with strong organizational and prioritization skills in a fast-paced environment. Ability to interpret operational data and translate insights into actionable improvements. Nice to Haves: Bachelor’s degree. Experience supporting multi-site healthcare operations in a fast-paced environment. Experience managing provider schedules, ideally across multiple locations or teams. Experience using data visualization and reporting tools (e.g., Power BI) to drive insights and decision-making. Why You’ll Love Working Here The chance to directly shape our organization’s growth by hiring the talent that drives our mission. Opportunities to stretch your skills—whether you’re building pipelines, designing sourcing strategies, or advising leadership. A collaborative team environment where your ideas are valued. Competitive compensation, comprehensive benefits, and ongoing professional development. A Better Place to Build Your Career Upstream Rehabilitation offers meaningful opportunities across corporate and non-clinical roles, both remotely and in corporate offices nationwide. We invest in our people through leadership development programs, ongoing education, and professional growth opportunities. Our corporate teams are critical to Upstream’s success—and to the culture that makes this a great place to work. You’ll join a group of talented professionals who collaborate, innovate, and know how to have fun while making a real impact. Benefits and eligibility are dependent on employment status and pay class (full-time, part-time, or PRN). Specific details will be provided during the hiring process. Salary Range: $18.03-$21.63/hour Estimated pay ranges listed above are based on several factors including but not limited to your pay class, experience, background and geographic location of the clinic Benefits and eligibility are dependent on employment status and pay class (full-time, part-time, or PRN). Specific details will be provided during the hiring process. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily.

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#LI-Remote Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.