Customer Success Account Manager Workday Customers

Customer Success Account ManagerZKTeco WFM is The Workforce Data Collection Company. We provide enterprise time clocks, cloud software, mobile and web solutions, and implementation and support services that help organizations collect trusted time and labor data. As a Workday Certified Solution Partner, we support enterprise Workday customers with an integrated workforce data collection ecosystem built around our Ultima Series time clocks, TimeTrack application, CirrusDCS cloud middleware, and multiple employee punch options. Our U.S. headquarters is in Tampa, Florida.About the RoleWe are looking for a Customer Success Account Manager to manage ongoing relationships with established Workday customers after implementation. This is not a quota-carrying sales or cold-calling position. Your focus is keeping customers engaged, conducting Quarterly Business Reviews (QBRs), monitoring account health, following through on commitments, coordinating internally, and ensuring customers receive consistent support throughout their relationship with ZKTeco WFM.Key Responsibilities· Maintain regular customer touchpoints, prepare and conduct QBRs, and keep customers informed of relevant product updates and capabilities · Monitor customer satisfaction, account health, support trends, escalations, and upcoming renewals · Track customer commitments, ensure timely follow-up, and support renewal preparation · Coordinate with Support, Implementation, Product, Finance, Operations, and Sales to address customer needs and communicate opportunities internally · Maintain accurate customer information, activities, and account updates in Zoho CRMWhat We're Looking For· 2–4 years of customer success, account management, client relations, or B2B customer-facing experience · Strong communication and presentation skills · Excellent organization and follow-through · Comfortable conducting customer meetings and QBRs · Ability to manage multiple customer accounts and priorities · Strong attention to detail and CRM discipline · Technology/SaaS experience preferred · HCM, WFM, Time & Attendance, Payroll, or Workday experience is a plus, but not requiredCompensation & Benefits· $55,000 base salary · Company Profit sharing and Performance bonus up to 20% · Health insurance options · PTO and company holidays · Professional growth opportunities The performance bonus is based primarily on execution, including QBR completion, customer touchpoints, follow-up, CRM accuracy, account health, renewal readiness, and customer satisfaction—not an individual sales quota.This is an opportunity to build your career working with enterprise Workday customers at the intersection of workforce technology, cloud software, and enterprise time and labor data collection.ZKTeco WFM is a global leader in workforce data collection, delivering cost-effective, scalable, and high-quality solutions for Time & Attendance and Workforce Management Software partners, as well as Workday end customers. With over two decades of expertise, we provide a comprehensive suite of hardware, software, and integration tools—including advanced Ultima Time Clocks and CirrusDCS—to accurately track employee time and labor data, enhance self-service, and ensure compliance. With in-house large-volume manufacturing and a strong supply chain advantage, ZKTeco WFM ensures quality, reliability, and innovation, delivering the lowest cost in the industry for software partners and Workday end customers.