Customer Service Representative

Job Description

Job Description

We are looking for a fully on-site Community Relations Specialist to host a marketing seminar. This is a contract position focused on delivering helpful, detail-oriented service while assisting customers face-to-face while greeting and accurately processing order information, registration details and post-experience surveys. The ideal candidate is comfortable handling a steady volume of conversation with up to 30 guests per day, resolving questions efficiently, and creating a positive customer experience.

Responsibilities:

• Ability to attend a short-term 2-hour seminar on two days with hosting and reception duties during 2 morning shifts

• Respond to customer inquiries over the phone with empathy and clear communication.

• Manage a registration desk while identifying customer needs and providing timely solutions.

• Greet guests and follow up on requests, confirm details, or provide updates.

• Enter customer orders on paper documents and related information into internal systems with a strong focus on accuracy.

• Address service concerns, troubleshoot common issues, and escalate more complex matters when appropriate.

• Maintain detailed and organized records of customer interactions, requests, and other activity including post-even experience surveys.

• Work closely with team members and supervisors to meet service expectations and support daily operations.

• Prior experience in a customer service environment.

• Ability to handle face-to-face hosting duties with greeting and registration forms in an efficient and attentive manner.

• Experience with order entry and maintaining accurate customer records.

• Strong verbal communication skills and active listening abilities.

• Comfortable working in a fast-paced setting with changing customer needs.

• Basic computer proficiency and ability to learn new systems quickly.

• Strong attention to detail and commitment to delivering quality service.