Fiber Optic Installation Technician

Fiber Optic Installation Technician, Omak, WA

We are seeking a motivated and customer-oriented Fiber Optic Installation Technician to join the team. As a Fiber Optic Installation Technician, you will play a vital role in ensuring customers receive high-quality fiber internet installation services. This position offers a rewarding opportunity to contribute to the growth and success of our company while providing exceptional service to our customers. This is a 100% Onsite position and NOT Remote.

Fiber Optic Installation Technician Responsibilities:

Perform fiber internet installations and connections at customer premises within the designated local markets. Conduct pre-installation site surveys and assess the requirements for fiber network connectivity. Install, terminate, and test fiber optic cables and related equipment to ensure reliable and high-speed internet service. Adhere to installation guidelines, quality standards, and safety protocols during all installation activities. Provide customers with detailed explanations of the installation process, equipment functionality, and troubleshooting procedures. Ensure accurate and timely documentation of all installation activities, including equipment records and customer information. Troubleshoot and resolve any issues or concerns related to the installation, ensuring customer satisfaction. Assist customers with the setup and configuration of their devices to connect to the fiber internet service. Communicate effectively with customers, addressing their questions, concerns, and inquiries in a professional and courteous manner. Work collaboratively with the local team, including other technicians and contractors, to ensure efficient service delivery. Maintain inventory of installation materials, tools, and equipment, reporting any shortages or discrepancies to the supervisor. Stay updated with the latest industry trends, technologies, and best practices related to fiber optic installations. Fulfill any other duties assigned by the Regional Field Operations Manager or General Manager for the region.

Fiber Optic Installation Technician Qualifications:

Prior experience in fiber optic installation, telecommunications, or related field is preferred. Strong technical skills and ability to use various tools and equipment for fiber optic installations. Excellent customer service and interpersonal skills to interact with customers in a professional and friendly manner. Solid understanding of fiber optic networks, terminations, connectors, and related equipment. Familiarity with industry standards and best practices for fiber optic installations. Ability to read and interpret technical drawings, diagrams, and installation instructions. Detail-oriented with strong organizational and documentation skills. Ability to work independently and efficiently, managing time and priorities effectively. Physical fitness and ability to work in various weather conditions and physically demanding environments. Valid driver's license and reliable transportation to travel to customer locations within the designated local markets.

Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE.