Service Manager

Service Manager As a Service Manager, you will manage the servicing of company and customer equipment in a timely and effective manner. Responsibilities Manage the repair and maintenance of company-owned and customer equipment, including organization of the yard (Ready to Rent, Returned, Down) Prepare work schedules and handle service calls to meet customer needs and ensure equipment availability Order parts to maintain adequate supplies Provide training and assistance to staff mechanics Work with equipment vendors to learn maintenance requirements and capabilities of new equipment added to inventory Evaluate all equipment after repairs, maintenance, or safety checks Document equipment status before and after rental Handle customer complaints regarding equipment condition or operation Promote safety awareness Perform quality control checks Update, maintain, and keep organized equipment service records Create, update, close, and bill work orders File warranty claims in a timely fashion Commission new equipment Manage parts inventory, including ordering, returning, and disposal of solid and hazardous material waste (batteries, used oil & filters, antifreeze, wash sludge) Prepare reporting on: Equipment due for service Fleet status Equipment service records Open work orders Warranty claim summaries Inventory management Parts and merchandise detail Financial and historical trends Service department financial summary Shop foreman performance Work order chargeback Halt reports Open PO reports Tech paid hours vs. worked hours Perform other duties assigned by the manager Qualifications Valid driver’s license Extensive experience in repair and maintenance of self-propelled platforms and lifts Knowledge of work planning, scheduling, and supervisory activities Strong understanding of equipment capabilities and safety requirements Clear perspective of maintenance and repair issues in the industry Planning and management experience Computer literacy Reporting experience Inventory management experience Physical Demands Bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors and outdoors as required by the job. Pay Range Base Pay Range: $71,269.00 - 84,632.65 Benefits Health, Dental, and Vision plans 401(k) match Short‑term and long‑term disability Accident, Life, and Travel insurance Flexible spending accounts Tuition reimbursement Employee Assistance Program (EAP) Paid time off: vacation, sick days, holidays, floating holidays, inclusion day, volunteer day Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class. #J-18808-Ljbffr Sunbelt Rentals, Inc.