Network Senior Analyst - Ontario, CA

Job Summary We are looking for a Senior IT Technician who is responsible for providing advanced technical support for both on‑site and remote internal corporate customers. This role is responsible for troubleshooting, diagnosing, and resolving complex computer hardware, software, and peripheral issues. The Senior IT Technician should possess strong technical knowledge and be able to communicate effectively to understand the problem and explain its solution to non‑technical customers, ensuring timely resolution of incidents, and contributing to continuous improvement of IT support processes and standards. Position is based in Ontario, California. Onsite presence is required five (5) days per week at the office location. Key Responsibilities Configure and deploy computers and necessary peripheral devices to on‑prem and remote customers Install and configure enterprise software platforms (Microsoft Office, Adobe, etc.) in accordance with company standards and specifications Perform troubleshooting techniques to diagnose and resolve issues Record issues and their resolutions in the help desk system Perform root cause analysis to eliminate recurring issues Identify opportunities for implementing automation to replace manual tasks Create and maintain standard work and knowledge base articles Ensure compliance with data security and privacy policies Provide training and guidance to customers on how to operate software and computer equipment Organize and schedule upgrades and maintenance to minimize disruption to customers Perform other IT related functions as directed by management Qualifications 3–5 years of proven experience as IT Technician or relevant position required Excellent diagnostic and problem‑solving skills required Excellent communication skills required Outstanding organizational and time‑management skills required Tech savvy with working knowledge of office automation products, data management and remote control required Good understanding of computer systems, mobile devices, and other tech products required Degree in Computer Science or relevant field required Certification as IT Technician (e.g., CompTIA A+, Microsoft Certified IT Professional) preferred Travel Requirements Up to 20% Compensation and Benefits The range for this position is $83,300.00 to $164,400.00. Placement within this range may vary, depending on the applicant’s experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on the role. Work Location This position requires on‑site presence in Ontario, CA, must report to the office every business day. Equal Opportunity Employment We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. Accommodation for Applicants with Disabilities As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at View phone number on click.appcast.io, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition. #J-18808-Ljbffr Acuity Inc