Director of Supportive Services

Job Overview Are you inspired by the opportunity to help older adults and caregivers find connection, support, purpose, and hope? Do you believe that quality services, strong relationships, and thoughtful leadership can improve lives and strengthen communities? Are you energized by building high-performing teams while ensuring programs remain responsive to the evolving needs of those they serve? The Athens Community Council on Aging (ACCA) is seeking a Director of Supportive Services to provide leadership and strategic direction for programs that support older adults and caregivers facing high levels of need while creating pathways to connection, respite, purpose, and quality of life. About Us: Founded in 1967, the Athens Community Council on Aging is a private, Non‑Profit organization serving older adults and adults with disabilities across Northeast and East Georgia. Through innovative programs, strong partnerships, and community-driven solutions, ACCA supports individuals and caregivers across the full aging journey. Our Story: Older adults are the fastest-growing segment of our population. As needs evolve, ACCA is responding with creativity, courage, and a commitment to Aging Well for All. Through our Boldly Reimagine Aging Well Strategy, we are building a vibrant community hub where everyone belongs while strengthening the services and support that help older adults and caregivers thrive. The Role Reporting to the VP/Director of Operations, the Director of Supportive Services provides leadership, oversight, and strategic direction for Adult Day Health, the Dementia Resource Center, and AmeriCorps Seniors programs. This role is responsible for program quality, staff leadership, compliance, financial stewardship, community partnerships, and future program growth. Supervises: Adult Day Health Manager Dementia Resource Center Manager AmeriCorps Seniors Program Manager Essential Responsibilities Program Leadership & Service Excellence Provide leadership and oversight for Adult Day Health, the Dementia Resource Center, and AmeriCorps Seniors programs. Ensure programs deliver high-quality, person-centered services that reflect ACCA's mission, values, and commitment to aging well. Establish program goals, performance measures, and quality standards that support continuous improvement and measurable outcomes. Monitor participant satisfaction, caregiver experience, and program effectiveness to ensure services remain relevant and impactful. Partner closely with the Director of Care Coordination and other ACCA leaders to create seamless pathways of support for participants and caregivers. People Leadership & Team Development Lead, coach, and support program managers and staff in building strong, collaborative, and mission-driven teams. Foster a culture of accountability, learning, respect, and continuous improvement. Support employee development through coaching, performance management, professional growth opportunities, and succession planning. Encourage collaboration across programs and departments to strengthen participant outcomes and organizational effectiveness. Program Operations, Compliance & Financial Stewardship Ensure compliance with all federal, state, Medicaid, AmeriCorps, licensing, contractual, and grant requirements. Provide leadership and oversight for quality assurance, risk management, participant safety, and regulatory compliance across all assigned programs. Develop, monitor, and manage program budgets in partnership with the VP/Director of Operations. Review monthly financial performance, billing, utilization, and program outcomes to ensure fiscal sustainability and operational effectiveness. Ensure program managers maintain accurate records, documentation, reporting systems, and compliance standards. Identify opportunities to strengthen sustainability through operational efficiencies, partnerships, grants, contracts, and strategic growth initiatives. Prepare and submit required reports related to budgets, billing, grant compliance, performance measures and program outcomes. Strategic Growth & Program Development Identify emerging community needs and opportunities that strengthen support for older adults and caregivers. Develop and enhance programs and service models that advance ACCA's vision of Aging Well for All. Explore opportunities for program growth, community partnerships, grants, contracts, fee‑for‑service opportunities, and other sustainable revenue streams. Collaborate with the Development Director and Marketing Director to secure resources, communicate impact, and position programs for future growth. Use participant feedback, community trends, demographic data, and program outcomes to guide service development and strategic decision‑making. Evaluate and enhance existing programs to ensure long‑term relevance, impact, and sustainability. Community Partnerships & Advocacy Build and maintain strong relationships with healthcare providers, community organizations, universities, government agencies, and other key partners. Represent ACCA in community collaborations, professional associations, and relevant stakeholder groups. Promote awareness of supportive services available to older adults and caregivers. Serve as an advocate for programs that improve quality of life, independence, caregiver support, and community connection. Reports To: VP/Director of Operations Essential Requirements Passion for ACCA's mission and commitment to helping individuals age well. Demonstrated leadership experience in aging services, healthcare, social services, caregiver support, adult day services, or a related field. Experience supervising teams and managing multiple programs or service areas. Strong understanding of program compliance, quality assurance, risk management, and regulatory requirements. Experience managing budgets, contracts, grants, and program performance measures. Ability to analyze data and use information to improve outcomes and inform decision‑making. Strong relationship‑building and partnership development skills. Excellent written, oral, and interpersonal communication skills. Ability to balance strategic thinking with operational execution. Bachelor's degree in social work, gerontology, healthcare administration, nonprofit management, human services, or a related field required. Master's degree preferred. Minimum of five years of progressively responsible leadership experience. Valid Georgia Driver's License required. Benefits Annual and Sick Leave 11 paid holidays Health, dental and vision insurance offered Company‑paid life insurance and long‑term disability 403(b) with agency match after one year Secondary education scholarships available for employees and immediate dependents In all of its activities, hiring, and operations, ACCA complies with federal law and does not discriminate on the basis of age, sex, race, religion, disability, military status, sexual orientation, gender identity, or national origin. ACCA is committed to providing a respectful and welcoming environment for all clients, staff, volunteers, partners, and community members. #J-18808-Ljbffr