Real Estate Property Manager

Job Description

Job Description

We are looking for our next great property manager. The property manager will oversee the coordination and supervision of service providers and be accountable for all on-site property management, including local marketing, all tenant relations, and financial reporting.

Our property managers enjoy a creative and diverse work-life. We offer you career development opportunities, an empowering work environment, and upside earning potential. If this position interests you, start your application today!

$75,000 - $100,000 yearly

• Facilitates resident move-ins/move-outs by negotiating leases, collecting security deposits and processing applications to ensure a smooth process
• Monitor all new prospects and incorporate findings into marketing campaigns to help increase company growth
• Establish rates by researching local market and calculating costs so pricing is accurate and fair
• Coordinates and oversees on-site operations including budget implementation, vendor relationships, contractor workmanship, rent collections, accounts payable, etc. to ensure smooth operations of the property
• Advertise vacancies, obtain referrals from current tenants, show units, and showcase advantages of locations and services to help obtain new tenants

Resident Relations

• Serve as the primary point of contact for all resident communications.
• Address repair requests, lease questions, and conflict resolution in a timely and professional manner.
• Conduct move-in/move-out walkthroughs with appropriate documentation.

Owner Investor Relations

• Maintain proactive and transparent communication with property owners.
• Prepare monthly owner reports, recommend value-add strategies, and ensure long-term asset performance.
• Educate and advise clients on regulatory compliance and market conditions.

Security Deposit Returns

• Process and return security deposits, with appropriate deductions and documentation, in a timely manner, no later than 21 days, but with the motivation to have it done within 14 days or less.
• Coordinate with vendors to finalize invoices and close work orders swiftly.

Vacancy Turnover Leasing

• Oversee the turnover process to ensure vacant units are brought to rent-ready condition within 14 days of possession.
• Manage advertising, pricing, showings, and application screening to secure qualified tenants quickly.

Rent Collections Delinquencies

• Monitor all tenant accounts for late rent payments.
• Initiate follow-up and collection efforts for rent more than 5 days late.
• Coordinate with legal support for serving Pay or Quit Notices and support the eviction process when necessary.

Maintenance Work Order Coordination

• Triage and assign maintenance requests based on urgency and impact.
• Follow through to ensure each Work Order is marked “Completed” or “Cancelled” with appropriate notes and timeline tracking.
• Communicate proactively with residents and vendors during the repair process.

New Business Onboarding

• Respond to prospective owner leads the same day.
• Conduct initial consultation and follow-up outreach.

• Customer service or real estate sales background preferred
• Able and willing to work both evenings and weekends
• Excellent computer skills, including Microsoft Office
• Enjoys meeting people and takes pride in providing excellent customer service
• Exquisite presentation and negotiation skills

• Live in San Francisco.
• Minimum 5-10 years of experience in residential property management (multi-family or mixed portfolio preferred).
• Strong working knowledge of the San Francisco Rent Ordinance, California Civil Code, and Fair Housing laws.
• Demonstrated experience handling full-cycle leasing, maintenance coordination, and resident/owner communication.
• Proven ability to meet performance-based targets and time-sensitive goals.
• Excellent verbal and written communication skills.
• Tech-savvy: Proficiency in property management software (e.g., RentVine, AppFolio, Buildium, or equivalent), Google Workspace, and task management tools.
• California Real Estate License preferred (or willingness to obtain within 6 months).
• Strong customer service orientation with the ability to problem-solve under pressure.
• Reliable transportation and the ability to conduct on-site property inspections and meetings.
• Detail-oriented.
• Strong organizational skills.
• Ability to multitask.
• Project management experience is a plus.
• Bilingual (Cantonese, Mandarin, or Spanish) preferred.

We’re a full-service Property Management & Real Estate firm based in San Francisco, with expanding services across the region. At KeyOpp, we’re committed to innovation, collaboration, and growth. We’re looking for professionals who thrive in dynamic, enterprising environments and want to grow with a team that values creativity, results, and doing great work together.