Client Services Representative

Job Title: Client Service Specialist (Contract)

Location: Lisle, IL

Industry: Oil & Gas

Pay: $22 – $23 / hour (based on experience)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with our client, a well-established organization in the fuel and payment processing industry, to hire a Client Service Specialist for a short-term contract assignment. This is a great opportunity for a customer service professional looking to expand their experience in a fast-paced corporate environment while working closely with internal teams and external clients.

Job Description:

Our client is seeking a polished and detail-oriented Client Service Specialist to provide high-level customer support and administrative assistance. This role requires someone who can confidently manage client inquiries, resolve moderately complex service issues, and maintain strong attention to detail while delivering exceptional customer experiences.

This position is ideal for someone with prior corporate client service experience who is ready to take the next step in their career.

Key Responsibilities:

• Respond to client inquiries via phone, email, and written communication in a professional and timely manner
• Investigate and resolve customer concerns related to payment processing, account activity, and technical service issues
• Accurately document all customer interactions and maintain organized client records
• Process account updates, new client setup documentation, and related administrative requests
• Coordinate with internal departments including accounting and operations to resolve client issues efficiently
• Assist with troubleshooting payment transaction discrepancies, processing errors, and related service concerns
• Monitor and manage service requests through internal ticketing platforms
• Support office operations including supply coordination, guest reception, and fulfillment of client materials
• Configure and support POS terminal setup as needed
• Identify opportunities to proactively address client needs during interactions

Qualifications:

• 2+ years of corporate client service or high-level customer support experience
• Strong communication and active listening skills
• Ability to remain composed and solution-focused under pressure
• Excellent attention to detail and strong follow-through
• Naturally curious with strong problem-solving instincts
• Proficiency in Microsoft Office Suite, particularly Excel
• Experience working within CRM systems such as Salesforce or similar platforms
• Exposure to payment processing, transaction workflows, or chargeback resolution is highly preferred
• Professional, patient, and customer-focused approach

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.