Senior Manager, Office Services & Facilities

Senior Manager, Office Services & Facilities

Main responsibilities:

• The Sr. Manager of Office Services & Facilities is the owner with full responsibility for the corporate regional portfolio and additional properties as outlined within their region.
• The Sr. Manager is responsible for oversight and ownership of building/asset integrity, vendor management, cost containment, overseeing preventative maintenance schedules/ensuring adherence, compliance for all fire, life, safety systems and programs, technology stack management (space planning, work order and maintenance, accounting systems) for their portfolio as well as work order pipeline management, and acts as a key stakeholder in department efficiency initiatives for their region.
• They are the owner of all regions specific capital projects from data collection, RFP, budget submission and project execution for a capital portfolio of +- $3M per region.
• The Sr. Manager reports to the department Director and partners closely on ensuring alignment across campuses in addition to providing visibility of escalations, direct report development and overall business management.
• The Sr. Manager interfaces with customers and business partners and is a champion in building and maintaining positive relationships.
• Lastly, but most importantly, they are the leader of their corporate facilities and administrative team providing high levels of support, coaching and development to their folks with upwards mobility of their team being a key priority.

The position will be based out of the corporate campus located in Pleasanton, California

• Provide oversight of facilities operations and workplace services across the assigned portfolio, including maintenance, space planning, occupancy, furniture management, capital projects, and stakeholder relationships.
• Lead and develop a high-performing team of 47 Facilities and Office Services professionals, including performance management, coaching, succession planning, recruiting, talent development, and employee engagement.
• Oversee daily team operations, setting priorities, assigning resources, monitoring performance, and ensuring service excellence through cross-training and continuous improvement.
• Key Stakeholder in Department Efficiency Initiatives for their Region.
• Model Client values and leadership principles, fostering a culture of accountability, collaboration, safety, and customer service.
• Put Your People First. Lead with integrity, lead by example, and show up for your team every single day.
• Ownership of technology stack management pertaining to the region's portfolio. (Zynq, Corrigo, QuickBase)
• Lead vendor sourcing, contract negotiation, performance management, and service delivery standards to ensure quality, compliance, and cost effectiveness.
• Ownership and oversight of cost containment and budget adherence.
• Manage annual operating budgets and capital plans, including forecasting, financial reporting, cost control, capital investments, and approval of expenditures within delegated authority.
• Ensure compliance with company policies and regulatory requirements, including fire/life safety, environmental, risk management, and workplace safety programs.
• Cultivate an environment of customer excellence and service first.
• Operating Expense Approvals as submitted by Manager of Office Services & Facilities.
• Create plans to support growth and business needs for local campus.

We are looking for candidates who possess the following:

• Educational requirements: 4-year degree in business oriented program, construction management or facility management is preferred. IFMA, BOMI Certification is a plus.
• 8+ Years Experience in the Facilities and Office Services Industry
• Strong people leader with a passion and proven ability for ensuring their teams growth and ongoing development.
• A tenured facility professional committed to customer excellence, process optimization and is highly adaptable.
• Excellent understanding and proven ability to plan, forecast, own and manage capital and operating excellence.
• Strong leader with a sound balance of being a part of a great team.
• Facilities professional with a one team one way mindset.
• Excellent interpersonal, communication and analytical skills
• Critical thinker who possess the ability to translate proposed strategy into a documented process.
• A leader with a vision and mission to be the best in the industry.