Service Manager | Casual Dining Restaurant

Job Description

Job Description

Job Title: Service Manager

Location: Wheeling, WV

Salary: $48K - $58K + Bonuses

About the Opportunity:

We are seeking a hands-on and guest-focused Service Manager to oversee FOH operations at a high-volume casual dining restaurant in Wheeling, WV. This role is responsible for ensuring exceptional guest experiences, strong team performance, and smooth daily restaurant operations in a fast paced environment.

Key Responsibilities:

• Oversee all FOH operations, ensuring smooth, efficient, and guest focused service during all shifts
• Lead, train, and develop servers, hosts, and support staff
• Monitor guest satisfaction and quickly resolve service issues or complaints in a professional manner
• Manage staffing levels, scheduling, and shift coverage to ensure optimal floor performance
• Support hiring, onboarding, training, and ongoing coaching of FOH team members
• Ensure compliance with company standards, food safety regulations, and cleanliness protocols
• Drive service speed, accuracy, and hospitality standards in a high-volume environment
• Assist with cash handling, closing duties, and daily reporting as needed

Qualifications:

• 2+ years of FOH leadership or supervisory experience in a high-volume restaurant
• Strong customer service and hospitality skills with a guest first mindset
• Ability to lead, motivate, and develop a team in a fast paced environment
• Excellent communication, problem solving, and organizational skills
• Basic understanding of restaurant operations, scheduling, and labor control
• Flexible availability, including nights, weekends, and holidays