Assoc Program Manager

The Reporting and Compliance Associate Program Manager is part of the Universal Service Programs team with direct responsibility to interact with various teams in and out of the Company to optimize the value of participating in state and federal Universal Service Fund (USF) mechanisms. Part customer service superstar, part analyst and part project coordinator, the Specialist, Regulatory role supports the Company by ensuring compliance and mitigating risk in all universal service fund related customer activities, delighting end users and internal customers along the way. This role is responsible for assembling information required for and submitting various internal/external reports or data, understanding and communicating clearly to others various USF requirements and processes, and supporting key initiatives for the team or business partners as assigned.At least 18 years of ageLegally authorized to work in the United StatesHigh School Diploma or GEDT-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines "fully vaccinated" as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant’s first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.•2+ years Finance and/or Analytics work experience required•Process and policy design, documentation and implementation experience required•2+ years Wireless Telecommunications Industry•Microsoft Office Suite experience, including intermediate to advanced level Excel and Access skills•Microsoft Visio and Powerpoint preferred•Legal or Regulatory work experience preferred•Project coordination or management experience preferred•Bachelor's degree required•Daily monitor, record, review and/or take action on USF (customer and general) activities in compliance with USF program and business requirements, utilizing reports and other information to complete analysis to impact accounts, submit invoices, and/or submit compliance reports as needed.•Support customers, frontline and business partners by timely and accurately responding to inquiries and participating in conference calls providing USF program compliance and other information as appropriate.•Maintain record of all USF program related information in secure and organized manner, including implementing and maintaining databases as well as data tracking tools that monitor activities and enable swift reporting of key metrics/information.•Based on business need, provide regular and ad hoc reporting of USF data essential to business success including to and for frontline, business partners and leadership.•Monitor applicable rules and requirements and comply in all activities, raising potential issues of non-compliance to leadership immediately and partnering to resolve matters, proactively communicating real or perceived barriers to compliance with stringent deadlines.•Also responsible for other Duties/Projects as assigned by business management as needed. Equal Employment OpportunityWe take equal opportunity seriously—by choice. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. T-Mobile USA, Inc. maintains a drug-free workplace. The unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in T-Mobile's workplace and employee conduct in violation of this prohibition is subject to employer discipline, including termination.Brand: T-MobileJob ID: 192075BREmployment Type: Full TimeJob Area: FinanceFunction: Financial Services GeneralIndustry: Internet General