Server

Wait Staff

The Wait Staff is responsible for delivering food and beverage service to all customers with accuracy and efficiency, ensuring a friendly, courteous, and professional experience. They play a key role in upholding the restaurant's quality standards and service excellence.

Responsibilities:

• Complete any reasonable job-related tasks as directed by Lead Staff, Floor Manager, and General Manager.
• Always maintain the highest standards of service and hospitality.
• Function as a part of a team that benefits the Casa Rio Team.
• Ensure all tasks are completed by the end of the shift.
• Arrive dressed and ready to set up for lunch and dinner guests.
• Report for duty in accordance with the roster and standards of appearance as outlined in the Employee Handbook.
• Serve patrons with food and beverages in a positive and friendly manner.
• Provide information to assist with food and beverage selections.
• Present ordered choices promptly and efficiently.
• Maintain dining ambiance with an enthusiastic attitude.
• Upsell when appropriate.
• Arrange table settings.
• Always keep tables clean and tidy.
• Deliver checks and collect payments.
• Cooperate and communicate with all serving and kitchen staff.
• Adhere to all relevant Health Department rules and regulations and customer service guidelines.

Qualifications and Requirements:

• 1-2 years of experience as a Restaurant Server.
• High School Diploma.
• Must have Food Handlers and TABC certification.
• Proven experience in developing constructive working and interpersonal relationships with colleagues and customers.
• 1-2 years of experience with ordering information systems.
• Strong critical thinking and problem-solving skills.
• Team player with good time-management skills.
• Excellent interpersonal and communication skills.
• Active listening abilities.
• Good physical condition.
• Customer-centric approach.
• Clear and effective speech.
• Ability to lift and balance between 10 to 30 lbs.
• Unwavering attention to detail and adherence to restaurant standards.