Technical Services Specialist

Role: Technical Services Specialist - xR / VP Technology
Location: NewYork
Department: Customer Solutions and Services
Reports to: Director, Technical Services (based in LA)

ABOUT THE ROLE

This person will be a specialist for delivering Disguise projects across our Broadcast and XR customers. The Technical Services Specialist (xR / VP Technology) will work across various platforms, primarily LED stages and mixed reality technologies, helping us achieve our clients' creative vision through our technical acumen.

The Technical Services Specialist will primarily support the ESPN HQ in Bristol, CT, and the 7 Hudson Studio in NYC. This position requires an in-depth, hands-on understanding of various disguise workflows, including xR, VP, DMX, and RenderStream.

This person will collaborate alongside Disguise's solutions designers, creative services, project managers, engineers, third-party vendors, and most importantly, the customer - ensuring projects are implemented successfully; on time, to scope, within budget, and exceeding their expectations. The Technical Services Specialist will be experienced at collaborating with internal and external stakeholders across multiple regions and time zones.

The Technical Services Specialist will need to be based in NYC but will also be required to travel in response to global project demand. Both domestic and international travel is required (roughly once a month), and sometimes at short notice, where you will be onsite at the client for roughly 1-2 weeks per project

This person will play a pivotal role at Disguise as the gateway between our technology, the customer, and their audience's visual experience.

What you will do:

• ESPN Support
• Bi-annual maintenance: You will collaborate with ESPN's technical team to update and test the system. This involves updating the disguise system to the latest OS, D3 designer build, IPVFC firmware, and the newest version of the Renderstream plugin.
• License Updates & General Support Duties: You will assist the ESPN team with the RenderStream license update process and provide ongoing system-related support. This includes conducting system health checks, offering workflow guidance, delivering bespoke training, and providing last-minute firefighting support when critical issues arise.
• xR workflow support: You will support ESPN's operators to ensure the production runs smoothly and their knowledge is up to date.
• Deliver official Disguise training: You will be delivering Disguise official training to the ESPN team.
• While your primary focus will be supporting ESPN and other NYC-based clients, you will also have the opportunity to work on diverse projects across virtual production, immersive experiences, and fixed installations. If you do not have direct experience in these secondary industries, Disguise will provide the necessary training to get you up to speed.

EXPERIENCE:

• xR/VP experience: 3+ years of experience working in an xR/VP environment, including operating and maintaining the system.
• Technical Troubleshooting: Hands-on experience operating and troubleshooting technical gear essential to xR production, including professional cameras, tracking systems, LED volume, and robust networking infrastructure.
• Client-Facing Deployment: Comfortable traveling to and working directly on-site at client facilities, serving as the face of the technical team.
• Real-time rendering: Strong working knowledge of real-time render engines, specifically Unreal Engine.
• Modern Video Standards: Strong working knowledge of IP video standards, specifically SMPTE ST 2110.
• Industry Trend Aware: A keen interest in and up-to-date knowledge of the latest advancements across the Broadcast, xR, and Virtual Production landscapes.

BEHAVIOURS & VALUES:

• Adaptability: A passion for learning new technologies; we will provide additional training in specialized areas like virtual production and immersive experiences as needed.
• Ideally working 4+ days per week out of the Disguise office.
• Anybody joining Disguise should embody the following attributes:
• Driven, proactive, and passionate about project design and delivery
• Accountable and dependable, a team player who takes accountability and asks for help when needed
• Dynamic and quick to respond to changes, works well under pressure, and with other teams
• No Ego: Win for the team and for our customers

This is the the basic salary range for U.S. based candidates
Compensation for candidates based outside the U.S. will be determined in line with local market benchmarks and internal equity

Basic Salary Range

$100,000-$120,000 USD

About Disguise

Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle.
We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment.


Don't Disguise your differences.

Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere.


Our values

• Honest. We are real with ourselves and our clients and share our ideas with openness and transparency.
• Evolutionary. We innovate using our user's ever-changing needs so our technology remains ahead-of-the-game.
• Fearless. We take the best path, not the easiest, and innovate where it's right, not where it's simplest.
• Resilience. We don't give up until we find the right solution, even if it means going outside our remit.
• Belong. We create an environment where everyone feels like they belong and is empowered to do their best work.

Our benefits

• We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include:
• Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory
• Hybrid working between home and our offices (dependent on role and location)
• Mental health and wellbeing support - subscription to the Calm app, mental health first-aid buddies, employee assistance programmes
• Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries
• Belonging policies - including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning
• Training, coaching & mentoring