Dowling's Captain (Union)

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Begin Your Rosewood Journey 

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day.  If you share the same sentiment, then this opportunity is for you. 

The Carlyle, a Rosewood Hotel is looking for a Captain for our Fine Dining Restaurant. The Captain position is responsible for  the overall guest dining experience within the outlet to include but not limited to taking food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guest tables according to hotel specifications, courteously and efficiently. Prepare specific food items, table side, collect payments and assist in the maintenance of the restaurant area and equipment.

Required Skills

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on daily basis.
• Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code.
• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant.
• Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
• Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Maintain complete knowledge of P.O.S. and manual systems.
• Take guests’ food and beverage orders, utilizing suggestive selling techniques.
• Always maintain positive guest relations.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Adhere to payment, cash handling and credit policies/procedures.
• Complete all closing reports as assigned and leave duty after reporting to supervisor.
• Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.
• Assist other staff with their job functions to ensure optimum service to guests.
• All other duties as required.

Qualifications

• Minimum 21 years of age to serve alcoholic beverages, Five years’ experience in a similar role within ultra-luxury, fast paced restaurant service.
• Required to speak, read and write English, with fluency in other languages preferred.
• Must be able to exert physical effort in transporting 40lbs pounds, ability to stand for long periods of time; ability to bend, lift, squat and endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Competitive Benefits

• Medical, dental, vision and retirement benefits
• Paid holidays
• We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.

Hourly Rate: $27.60